Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stadt Hohenems
- Working Model
- Onsite
Job Summary
In this role, you will manage our client systems, configure hardware and software, serve as the first point of contact for IT inquiries, and actively optimize the service desk processes in an international environment.
Your role in the team
- You are responsible for the support and administration of our client systems as well as the associated hardware and software.
- You are the first point of contact for our employees regarding IT inquiries and support them within the scope of the IT Service Desk.
- You are responsible for the installation, configuration, and deployment of clients, mobile devices, and standard software.
- You are involved in the analysis and resolution of disruptions and ensure a reliable and service-oriented handling of support requests.
- You are actively involved in the development and optimization of our client and service desk processes.
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Our expectations of you
Education
- You have completed training in the IT field or possess a comparable or related qualification.
Qualifications
- You have a strong communication and service orientation and approach different contacts openly and solution-oriented.
- You have very good German and English skills and can communicate confidently in the international IT environment.
- You have an independent, structured, and reliable work style, are resilient, and can maintain an overview even when handling multiple parallel requests.
Experience
- Ideally, you have some initial professional experience in Client Management, IT Support, or Service Desk and possess a good technical understanding.
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What we offer
- The employment relationship is governed by the collective agreement for the iron and metal manufacturing industry.
- The actual salary exceeds the collective agreement and is based on qualifications as well as professional experience, aligning with the regional labor market.
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Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Health, Fitness & Fun
Job Locations
About Your Employer
GRASS GmbH
The GRASS Group is a successful, global company with a fresh brand and a wealth of perspectives. With sales totaling 380 million euros in 2019 and 1,900 employees at 19 locations around the world, GRASS is one of the leading specialists in motion systems.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)2.8
Workingconditions
2.8Engineering
2.8Career Growth
3.0Culture
2.7
IT Specialist Client Management & Service Desk
- Location
- Stadt Hohenems
- Working Model
- Onsite
- Diversity
- Open for all genders
