Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.175 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid
Job Summary
In this role, you will develop our CRM system, automate workflows, and design innovative solutions to sustainably enhance the customer experience through processes like triggers and automations.
Job Technologies
Your role in the team
- You manage and continuously develop our CRM and ticketing system (e.g., Zendesk), adapting it to our service requirements – including license management, triggers, automations, and workflows.
- You design automated processes and proactively contribute ideas to sustainably improve the customer experience.
- You document technical and operational processes to ensure transparency and scalability.
- After an onboarding phase in our Customer Support, you collaborate with other teams to develop automated support solutions – from AI-based agents to performance tracking systems.
- You combine automation and excellent customer service by identifying manual processes and transforming them into automated workflows.
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Our expectations of you
Qualifications
- You have an interest in AI, automation, and modern support technologies – ideally with first experience using AI tools in customer service.
- You have excellent German and English skills, both written and spoken.
- You work in an analytical, detail-oriented, and solution-focused manner, combining innovative thinking with a practical understanding of service needs.
- You take responsibility and actively seek opportunities to improve processes and systems.
Experience
- You have at least 2 years of experience working with CRM and ticketing systems such as Zendesk, Microsoft Dynamics, or Salesforce, and you know how to configure automations, triggers, and account structures.
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Benefits
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🧳Relocation Support
- 🅿️Employee Parking Space
- 🙅♂️No All-In Contracts
- 🏝Extra Holidays
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏖️Workation
Health, Fitness & Fun
- 🤫Relaxation Rooms
- 👨🏻🎓Mentor Program
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
More net
Food & Drink
Job Locations
Location Graz
Münzgrabenstraße 92
8010 Graz
Austria
Topics that you deal with on the job
This is your employer
Nuki Home Solutions
Graz
Our products are simple and make life easier. We provide a seamless and connected experience that is trusted by our customers. At Nuki, we prioritize our employees, encouraging innovation and quick decision-making. When mistakes happen, we use them as an opportunity for further development – it's part of our DNA. We're European market leaders with strong partnerships with companies like Amazon, Apple, Google, and Airbnb.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2014
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Electronics, Automatization, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Workingconditions
4.5Career Growth
4.5Engineering
4.1Culture
4.5
Tools Automation Specialist CRM
- Salary
- from 3.175 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid
- Easy Apply
- Easy Apply
