Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.843 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid
AI Summary
In this role, you configure support tools, optimize processes, and develop AI-driven solutions, while analyzing customer concerns and documenting to enhance efficiency in customer service.
Job Technologies
Your role in the team
- You serve as a specialist for our support tools and systems, while configuring, maintaining, and improving them to meet service needs.
- You jump into customer conversations, which help you to understand issues first-hand and turn insights into process improvements.
- You manage our CRM licenses (e.g., Zendesk), configure triggers, continuously improve our setup, and identify opportunities.
- You proactively contribute ideas to enhance the customer experience and increase support efficiency through system-driven solutions.
- You document technical and operational processes to ensure transparency and scalability.
- After a transition period, you help develop and refine AI-driven support solutions, including agent logic and performance tracking.
- You collaborate closely with cross-functional teams to align automation goals with customer service excellence and transform service processes into scalable, automated workflows.
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Our expectations of you
Qualifications
- You bring experience with CRM and ticketing systems like Zendesk, Microsoft Dynamics, or Salesforce, including setting up automation, triggers, and account structures.
- You are confident in managing and documenting processes, preferably in structured environments.
- You have experience in working with automation, AI, and new technologies in customer support.
- You speak and write fluently in both English and German.
- You have an analytical, detail-oriented, and solution-focused mindset, combining innovative thinking with practical service needs.
- You take ownership and actively look for ways to improve workflows and systems.
Experience
- You have at least 3 years of experience in technical customer support or support operations, with a strong focus on customer service.
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Benefits
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🧳Relocation Support
- 🅿️Employee Parking Space
- 🙅♂️No All-In Contracts
- 🏝Extra Holidays
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏖️Workation
Health, Fitness & Fun
- 🤫Relaxation Rooms
- 👨🏻🎓Mentor Program
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
More net
Food & Drink
Job Locations
Location Graz
Münzgrabenstraße 92
8010 Graz
Austria
Topics that you deal with on the job
This is your employer
Nuki Home Solutions
Graz
Our products are simple and make life easier. We provide a seamless and connected experience that is trusted by our customers. At Nuki, we prioritize our employees, encouraging innovation and quick decision-making. When mistakes happen, we use them as an opportunity for further development – it's part of our DNA. We're European market leaders with strong partnerships with companies like Amazon, Apple, Google, and Airbnb.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2014
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Electronics, Automatization, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Workingconditions
4.5Career Growth
4.5Engineering
4.1Culture
4.5
Support Automation Process Specialist
- Salary
- from 3.843 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid
- Easy Apply
- Easy Apply
