Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.175 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid
Job Summary
In this role, you will develop support tools, identify automation opportunities, and implement solutions. You will document processes and collaborate closely with the Customer Support team to ensure smooth operations.
Job Technologies
Your role in the team
- You manage and further develop our support tools (e.g., Zendesk, Confluence, Trello, Azure DevOps) – from setup and automation to reporting.
- You identify automation opportunities within our support processes and implement new solutions in collaboration with the Internal Tools team.
- You work closely with the Customer Support team to align tools and processes with day-to-day operations.
- You drive the adoption of AI-powered solutions in Customer Support – from chatbots to automated workflows.
- You document structures, processes, and best practices to make knowledge scalable and easily accessible.
- You serve as the primary point of contact for all matters related to our support systems, ensuring everything runs smoothly.
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Our expectations of you
Qualifications
- You have a passion for process optimization, automation, and the use of AI in customer service.
- You are technically savvy and eager to explore new tools – experience with Atlassian, Azure DevOps, or similar platforms is a plus.
- You work analytically and solution-oriented, with a focus on making processes more efficient.
- You communicate clearly in German and English, and you collaborate well with different internal teams.
- You are curious, proactive, and motivated to ensure systems work simply and smartly.
Experience
- You have initial professional experience with support or CRM systems such as Zendesk, Freshdesk, Salesforce, or Microsoft Dynamics.
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Benefits
Work-Life-Integration
- 😇Time for External Voluntary Work
- 🕺No Dresscode
- 🧳Relocation Support
- 🅿️Employee Parking Space
- 🙅♂️No All-In Contracts
- 🏝Extra Holidays
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏖️Workation
Health, Fitness & Fun
- 🤫Relaxation Rooms
- 👨🏻🎓Mentor Program
- 🧠Mental Health Care
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
More net
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
Nuki Home Solutions
Graz
Our products are simple and make life easier. We provide a seamless and connected experience that is trusted by our customers. At Nuki, we prioritize our employees, encouraging innovation and quick decision-making. When mistakes happen, we use them as an opportunity for further development – it's part of our DNA. We're European market leaders with strong partnerships with companies like Amazon, Apple, Google, and Airbnb.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2014
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Electronics, Automatization, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Workingconditions
4.5Career Growth
4.5Engineering
4.1Culture
4.5
Tools Owner CRM
- Salary
- from 3.175 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid
- Easy Apply
- Easy Apply
