Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.500 € Gross/Year
- Location
- St. Florian am Inn
- Working Model
- Onsite
Job Summary
In this role, you analyze technical issues and develop solutions, conduct initial product installations, and optimize product quality while working closely with the support team and internal departments.
Your role in the team
- You support the TechSupport team by finding effective and efficient solutions to technical problems and contributing to the continuous improvement of our products.
- Provision of technical Level-3 support, especially in cross-functional collaboration on customer escalations.
- Commissioning and proof of specification for new developments in-house and on-site at the customer's location ('first of a kind' installations).
- Optimization of product robustness and plant availability through the identification and rectification of product-specific quality issues.
- Testing and verifying upgrades prior to delivery, including checking the existing documentation.
- Creating troubleshooting guides for efficient resolution of recurring issues.
- Collaboration with our Academy in creating training content related to new developments and troubleshooting.
- On-call duty on weekends to ensure agreed customer commitments (e.g., response time for escalations).
This text has been machine translated. Show original
Our expectations of you
Education
- Technical education (apprenticeship/HTL/FH/University) with a focus on electrical engineering, electronics, control engineering, mechatronics, or automation technology.
Qualifications
- Excellent communication skills and strong conflict resolution abilities.
- Solid knowledge in fault diagnosis and troubleshooting.
- Ability to work independently as well as in a team and in cross-departmental projects.
- Excellent English and German skills with the ability to communicate complex technical issues clearly and understandably.
- Willingness to travel up to 30%.
Experience
- Several years of professional experience in a similar position, ideally in the field of Product Support or technical customer service.
- Experience in creating technical documentation and troubleshooting guides.
This text has been machine translated. Show original
Benefits
Food & Drink
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
EV Group GmbH
Sankt Florian Am Inn, Braunau Am Inn, Linz, Tempe, Hilsboro, Yokohama, Fukuoka
EV Group is a highly respected technology and market leader in precision machinery for wafer processing in the semiconductor, microsystems, and nanotechnology industries.
Description
- Company Size
- 250+ Employees
- Founding year
- 1980
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Engineering Industry
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Culture
3.8Engineering
4.3Career Growth
4.0Workingconditions
4.1
Product Support Engineer
- Salary
- from 45.500 € Gross/Year
- Location
- St. Florian am Inn
- Working Model
- Onsite
- Diversity
- Open for all genders
