Job
In this role, you analyze technical issues and develop solutions, conduct initial product installations, and optimize product quality while working closely with the support team and internal departments.
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Your role in the team
- You support the TechSupport team by finding effective and efficient solutions to technical problems and contributing to the continuous improvement of our products.
- Provision of technical Level-3 support, especially in cross-functional collaboration on customer escalations.
- Commissioning and proof of specification for new developments in-house and on-site at the customer's location ('first of a kind' installations).
- Optimization of product robustness and plant availability through the identification and rectification of product-specific quality issues.
- Testing and verifying upgrades prior to delivery, including checking the existing documentation.
- Creating troubleshooting guides for efficient resolution of recurring issues.
- Collaboration with our Academy in creating training content related to new developments and troubleshooting.
- On-call duty on weekends to ensure agreed customer commitments (e.g., response time for escalations).
Our expectations of you
Education
- Technical education (apprenticeship/HTL/FH/University) with a focus on electrical engineering, electronics, control engineering, mechatronics, or automation technology.
Qualifications
- Excellent communication skills and strong conflict resolution abilities.
- Solid knowledge in fault diagnosis and troubleshooting.
- Ability to work independently as well as in a team and in cross-departmental projects.
- Excellent English and German skills with the ability to communicate complex technical issues clearly and understandably.
- Willingness to travel up to 30%.
Experience
- Several years of professional experience in a similar position, ideally in the field of Product Support or technical customer service.
- Experience in creating technical documentation and troubleshooting guides.
Benefits
Food & drink
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
Sankt Florian Am Inn, Braunau Am Inn, Linz, Tempe, Hilsboro, Yokohama, Fukuoka
EV Group is a highly respected technology and market leader in precision machinery for wafer processing in the semiconductor, microsystems, and nanotechnology industries.
- 250+ Employees
- 1980
- German, English
- Established Company
- Hybrid, Onsite
- Electronics, Automatization · Engineering Industry
Employer reviews
- Working conditions
- 4.1
- Engineering
- 4.3
- Team culture
- 3.8
- Career growth
- 4.0
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