Job
In this role, you are responsible for developing and implementing applications for Field Service Management, collaborating closely with global teams, and prioritizing requirements for timely delivery and adoption.
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Your role in the team
- As Product Owner & Project Manager for Field Service, you are responsible for field service applications within the myPlant Maintenance product suite.
- Your current focus is Field Service Management (FSM-INNIO) and Field Service Debrief (FSD).
- You combine the product owner's responsibility for vision, backlog and value with the project manager's drive for delivery, rollout and stakeholder alignment.
- You translate the needs of field service engineers, service planners and service management into prioritized, well-refined features and make sure they are delivered on time and adopted globally.
- The role requires experience in software or multinational environments, strong skills in digitalization and AI, and effective communication with global teams.
- Product Ownership: Own the product vision, roadmap and backlog of your applications, aligned with INNIO's Digital Strategy and the myPlant platform; contribute to the further evolution of the Maintenance suite, including new applications and capabilities.
- Gather and consolidate requirements from field service, service operations, regions, and other stakeholders; conduct workshops and process analyses, including to identify AI opportunities.
- Prioritize the backlog based on business value, customer impact, and effort.
- Write and refine epics and user stories with clear acceptance criteria in collaboration with the developers; act as the Product Owner on the Scrum team and accept delivered results.
- Define and track KPIs (e.g., adoption, data quality, time saved, etc.) to measure the value of features.
- Manage interfaces between the applications and adjacent systems (e.g., Salesforce, Oracle EBS, other myPlant apps) and third-party software in collaboration with the responsible owners.
- Project Management and Delivery: Lead cross-functional projects and releases for your applications from scope definition to go-live, within time, budget and scope.
- Plan and coordinate testing (UAT) and rollout to regions, including training materials, communications, and release notes.
- Manage risks, dependencies and change, and drive adoption and sustainability of the implemented solutions.
- Prepare status reports and update stakeholders at all organizational levels.
- Coordinate resolution of Level 3 support tickets and keep product documentation up to date.
Our expectations of you
Education
- Bachelor's or Master's degree in Computer Science, International Business, Engineering, or a related field.
Qualifications
- Understanding of field service and maintenance processes (service orders, work reporting, spare parts) and ideally of the INNIO service business.
- Ability to break down business needs into clear user stories and technical requirements, and to challenge solutions together with developers.
- Passionate about digitalization, AI and software development.
- Excellent communication skills with global, virtual teams and senior leadership.
- Analytical, structured and detail-oriented while keeping the big picture; able to manage competing priorities.
- Strong team player, inclusive and open-minded, with a high say/do ratio.
- Presence on site in Jenbach is required for 50% of the working time.
Experience
- Min. 5 years of experience in software companies or multinational industries with demonstrable results.
- Experience as a Product Owner and/or Project Manager in agile (Scrum) software development, ideally for mobile or field service applications.
What we offer
- At INNIO, we offer an attractive compensation package that is above the collective agreement for the metal industry.
- Your qualifications and experience will be discussed openly during the recruitment process to ensure a market-competitive compensation package.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
Jenbach
INNIO is a leading provider of gas engines, energy systems, and digital platforms – as well as complementary services in the field of power generation and gas compression. We're focused on meeting the needs of our customers close to home.
- English
- Established Company
- Onsite, Hybrid
- Engineering Industry
Employer reviews
- Career growth
- 3.5
- Working conditions
- 3.6
- Engineering
- 3.3
- Team culture
- 4.0
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