Job
In this role, you will develop data-driven performance reports for customer service monitoring and optimize processes and global standards to sustainably enhance service quality and customer satisfaction.
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Your role in the team
- We are looking for a Service Performance & Development Manager to help shape and continuously improve how Customer Service is delivered across our global markets.
- In this role, you will combine data‑driven performance management with hands‑on ownership of service quality and improvement initiatives.
- You will turn insights into action and work closely with subsidiaries, internal stakeholders, and headquarters teams to drive customer satisfaction, service consistency, and operational excellence worldwide.
- Performance & Transparency: Monitoring key service KPIs and developing clear reports and dashboards to enable global comparability.
- Data-Driven Decisions: Analyzing trends and root causes, and deriving concrete recommendations for management and markets.
- Global Quality Standards: Defining and harmonizing service processes and guidelines while balancing global and local needs.
- Improvement & Market Development: Managing international initiatives and strategically building capabilities and best practices in the markets.
- Processes & Innovation: Optimizing end-to-end processes and tools, and promoting data-driven and AI-powered solutions.
Our expectations of you
Education
- Bachelor's degree in Business Administration, Engineering, Quality Management, or a related field.
Experience
- At least 5–7 years of professional experience in one or more of the following areas: Customer Service Performance Management, Service Quality, Customer Experience, Operational Excellence or Program Management.
- Experience in a global or regional HQ role with responsibility across multiple markets.
- Experience in managing cross-market initiatives and in driving sustainable performance improvements.
What we offer
- The opportunity to actively help shape the new beginning and future of one of Europe’s most successful motorcycle manufacturers.
- The possibility to work partly from home office.
- An attractive and performance-related salary based on qualifications and professional experience from € 57,000.00 gross per year (additional payments possible).
Benefits
Health, fitness & fun
Higher take-home pay
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Mattighofen, Anif, Rosenheim, Munderfing, Wels
Driven by the passion of our over 4,000 employees, KTM is Europe's leading motorcycle manufacturer with sales totaling over 1.5 billion Euros. For this reason, we are consistently committed to a long-term strategy built on four pillars: Brand, Globalization, Innovation and Employee. That is why we are looking for new colleagues who want to work with us, think along with us and live life alongside us - regardless of your professional experience or educational background. Because at the end of the day what counts most at KTM is what you can bring to the table!
- 250+ Employees
- 1953
- German, English
- Established Company
- Onsite, Hybrid
- Vehicle Manufacturing, Supplier · Industry, Production
Employer reviews
- Engineering
- 3.0
- Team culture
- 3.4
- Career growth
- 2.9
- Working conditions
- 4.3
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