Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 85.900 € gross/year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will manage performance in application operations and infrastructure, lead customer projects, and develop strategies for business and service improvement.
Job Technologies
Your role in the team
- Portfolio management in the account with the following focus areas:
- Application Operations and Development
- Infrastructure (Data Center Operations, Network Infrastructure, Collaboration Services, and Client Management)
- Ensuring service delivery within the assigned account (cluster) in accordance with contracts
- Responsibility for the development and management of the assigned customer portfolio
- Support in strategy development and account planning as well as their implementation
- Development of the business including opportunity management, growth from existing business and new business within the own account (cluster)
- Customer communication including escalation management
- Negotiation of offers and securing the contract
- Contract management (e.g., updating and reviewing contracts)
- Ensuring Customer Satisfaction
- Measures to Improve Service
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Our expectations of you
Education
- Completed technical or business administration education (HTL, university, university of applied sciences) or comparable professional experience
Qualifications
- Knowledge of agile setups and methodologies
- ITIL know-how and a basic technical understanding of IT services
- Knowledge of contract and procurement law fundamentals is an advantage.
- Strong personality to efficiently and solution-oriented coordinate or manage complex situations
- Excellent command of German
Experience
- At least 5 years of experience at the customer interface in Service Delivery Management as well as in IT customer and sales management
- Experience in application operations or development
- Experience in data center operations, network infrastructure, collaboration services, and client management
- Experience in the public sector is an advantage
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What we offer
- For this position, according to the BRZ collective agreement, a gross annual salary of at least EUR 85,900.22 (including a 10-hour overtime allowance per month) is provided for full-time employment of 38.5 hours per week.
- The actual classification depends on your qualifications and professional experience.
- If you do not yet fully meet the requirements profile, the classification will be made according to the designated salary group.
- Additional qualifications or experience you bring will of course be recognized.
- Additional benefits are compensated through time off or additional remuneration.
- A positive security clearance in accordance with the Security Police Act (§ 55 SPG, Confidential Level) is required for this position.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Bundesrechenzentrum GmbH
Wien
The Bundesrechenzentrum GmbH is the leading IT service provider and E-Government partner of the Austrian government. With over 1,200 employees, BRZ supports more than 30,000 IT jobs at 1,200 locations and achieves an annual revenue of 260 million euros.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(5 Reviews)3.8
Career Growth
4.0Engineering
3.2Workingconditions
3.8Culture
4.2
Account Delivery Manager Application Operations & Infrastructure
- Salary
- from 85.900 € gross/yearEstimated net salary based on the gross salary in the job ad.from 54.899 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
