Job
- Level
- Lead
- Location
- Wels, Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 5.000 to 6.300€ gross/month
Job Summary
In this role, you lead a team in IT service operations, develop employees through coaching, ensure service quality, and manage relevant KPIs for achieving goals and improving processes in incident, change, and problem management.
Your role in the team
- Leadership and development of a team - professionally as well as on a personal level
- Promotion of employees through targeted People Development and regular coaching
- Ensuring high service quality in ongoing operations
- Operational management of the team including resource and capacity management
- Control and monitoring of relevant KPIs to ensure goal achievement and service performance
- Responsibility for the implementation and further development of service management processes, particularly in the areas of incident, change, and problem management.
- Ensuring consistent process application and high-quality implementation of defined standards
- Close and trust-based collaboration with internal interfaces, stakeholders, and management to ensure the achievement of common goals
- Regular travel to the headquarters in Wels
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Our expectations of you
Qualifications
- Technical understanding in the field of IT Infrastructure / Enterprise Solutions
- Ability to lead teams operationally and humanly successfully
- Structured and solution-oriented working style
- Eye for numbers, quality, and employee development
- Strong communication skills, empathy, and decisiveness
- Very good knowledge of German
Experience
- Several years of experience in a leadership role in the IT environment
- Experience in Service Management as well as understanding of relevant ITIL processes
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What we offer
- The gross salary is based on the collective agreement and ranges between EUR 5,000 and EUR 6,300.
- A salary adjustment is planned depending on qualifications and professional experience.
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Benefits
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
x-tention Informationstechnologie GmbH
Klagenfurt Am Wörthersee, Graz, Salzburg, St. Peter In Der Au, Wels, Wien
Our company provides expert consultation, software development, and operational management for information systems in the health care and social services industries—from large hospitals to smaller organizations.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(3 Reviews)3.9
Career Growth
4.2Workingconditions
4.0Culture
3.9Engineering
3.5
Team Lead IT Service Operations
- Salary
- 5.000 to 6.300€ gross/monthEstimated net salary based on the gross salary in the job ad.3.216 to 3.855 € net/month
- Location
- Wels, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
