Job
In this role, you analyze payment errors, handle support requests, work closely with experts, and document technical solutions for the online shop's payment processes.
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Job technologies
Your role in the team
- Every step matters in online shopping—especially the moment when the payment needs to go through. As an Application Support Engineer specializing in payments, you and your team ensure that our payment processes and applications run reliably.
- You get to the bottom of issues, connect the right experts, and see support cases through to resolution.
- You handle support requests related to payments and payment processing, ensuring that payments in the online shop are processed reliably.
- You systematically analyze errors in payment processes and the associated systems, and present your findings clearly to the development teams.
- You keep track of open support cases, coordinate with everyone involved, and follow them through to a lasting resolution.
- You identify recurring disruptions and technical weaknesses early on and derive concrete opportunities for improvement from them.
- You work closely with Quality Assurance, Project Management, Development, and other stakeholders to drive solutions forward quickly and sustainably.
- You document technical solutions and key processes clearly in knowledge articles and FAQs so your team can quickly put that knowledge to use in their day-to-day work.
Our expectations of you
Education
- With a technical education—for example, at an HTL—or practical experience in IT or application support, you have a solid foundation.
Qualifications
- Early-career professionals with a technical background are also welcome.
- Attention to detail and a structured approach help you stay on top of things, even when handling multiple requests in parallel.
- You find complex system landscapes exciting and enjoy familiarizing yourself with the processes behind an application.
- You quickly grasp technical concepts and confidently apply your knowledge of systems and interfaces; basic knowledge of web applications, JavaScript, SQL, or database queries is an advantage.
- When troubleshooting, you take an analytical approach, narrow down the causes, and develop appropriate next steps.
- You take responsibility, contribute your own ideas, and remain dependable even when tackling complex challenges.
- You communicate openly and with a strong service orientation when working with others; excellent German and English skills help you do so.
Experience
- You’re particularly interested in payments and digital payment processes; initial experience in payment transactions is a plus, but not a requirement.
What we offer
- Health & Wellbeing: Free coffee, tea, drinks, fresh fruit and vegetables, as well as discounted meals in the cafeteria or meal allowances (depending on location).
- Modern workspaces for every need.
- Culture & Development: We value personal responsibility, flat hierarchies, and open feedback.
- We foster a team spirit where support and collaboration are highly valued.
- Enjoy 2 learning days per quarter, an internal learning campus, and external development opportunities.
- Flexible work-life balance: Enjoy flexible working hours and a variety of remote work options.
- Celebrations & Milestones: Team events and thoughtful gestures for birthdays & anniversaries.
- Location-specific benefits: Tailored benefits designed to meet the needs of each location.
- You can expect an annual gross salary starting at EUR 35,000, with a clear willingness to offer more if your experience and expertise impress us.
Benefits
Health, fitness & fun
Food & drink
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
Wels, Wien
Together, we at xxxldigital are working towards the future of furniture retail. Not only do we work in teams, but we also live by them - through our unity, sense of community and willingness to learn. We contribute our own ideas and actively shape the future on all digital touchpoints.
- Established Company
- Full Remote, Hybrid, Onsite
- Advertising, Marketing, PR · Trade · Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 4.4
- Engineering
- 4.3
- Team culture
- 4.3
- Career growth
- 4.0
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