Job
- Level
- Junior
- Location
- Feldkirchen in Kärnten
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.820 € gross/month
Job Summary
In this role, you will address customer technical inquiries and conduct independent troubleshooting while collaborating with the development team and the Technical Support Team.
Your role in the team
- Processing and responding to customer inquiries of a technical nature via email, phone, social media, or forums.
- Independent troubleshooting.
- Collaboration with the development team on specific technical cases.
- Collaboration within the Technical Support Team to establish standard operating procedures and learning opportunities.
- Data maintenance in ERP systems.
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Our expectations of you
Education
- Completion of a technical apprenticeship in electrical engineering, energy technology, or building technology (HTL diploma or university/college) or a solid technical background with relevant knowledge and experience.
Qualifications
- Friendly demeanor when dealing with clients.
- Willingness to learn electronic backgrounds and acquire expertise.
- High sense of responsibility and quality awareness, independent working, analytical skills, and team spirit.
- Good manners, accuracy, and a passion for working with clients.
- Proficiency in German and English, both written and spoken, relevant to the role.
- Spanish or Italian language skills (minimum C1/C2 level).
Experience
- Experience in technical customer support.
- Experience in the field of EV charging solutions.
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What we offer
- Influence within our rapidly growing organization.
- A high degree of freedom in carrying out your projects.
- Flexible working hours.
- Employee discounts on our products.
- Company discounts for a variety of brands.
- Nino Health - Promoting Mental Health.
- Edenred Card - Financial contribution towards your lunch or restaurant visit.
- The collective agreement of the electrical and electronics industry applies.
- The overpayment depends on your professional experience and qualifications.
- Work location: 9560 Feldkirchen in Carinthia.
- Working hours: Permanent employment, shift schedule within 07:00 - 16:00.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
go-e
The Austrian company go-e GmbH is a leading manufacturer of AC charging stations for electric vehicles, with a charging capacity of up to 22 kW.
Description
- Founding Year
- 2015
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
Employer reviews
by devworkplaces.com
Total
(1 Review)3.8
Career Growth
4.0Engineering
3.3Culture
3.7Workingconditions
4.2
Junior Technical Support Specialist
- Salary
- from 2.820 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.071 € net/month
- Location
- Feldkirchen in Kärnten
- Working Model
- Onsite
- Diversity
- Open for all genders
