Job
In this role, you will address customer technical inquiries and conduct independent troubleshooting while collaborating with the development team and the Technical Support Team.
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Your role in the team
- Processing and responding to customer inquiries of a technical nature via email, phone, social media, or forums.
- Independent troubleshooting.
- Collaboration with the development team on specific technical cases.
- Collaboration within the Technical Support Team to establish standard operating procedures and learning opportunities.
- Data maintenance in ERP systems.
Our expectations of you
Education
- Completion of a technical apprenticeship in electrical engineering, energy technology, or building technology (HTL diploma or university/college) or a solid technical background with relevant knowledge and experience.
Qualifications
- Friendly demeanor when dealing with clients.
- Willingness to learn electronic backgrounds and acquire expertise.
- High sense of responsibility and quality awareness, independent working, analytical skills, and team spirit.
- Good manners, accuracy, and a passion for working with clients.
- Proficiency in German and English, both written and spoken, relevant to the role.
- Spanish or Italian language skills (minimum C1/C2 level).
Experience
- Experience in technical customer support.
- Experience in the field of EV charging solutions.
What we offer
- Influence within our rapidly growing organization.
- A high degree of freedom in carrying out your projects.
- Flexible working hours.
- Employee discounts on our products.
- Company discounts for a variety of brands.
- Nino Health - Promoting Mental Health.
- Edenred Card - Financial contribution towards your lunch or restaurant visit.
- The collective agreement of the electrical and electronics industry applies.
- The overpayment depends on your professional experience and qualifications.
- Work location: 9560 Feldkirchen in Carinthia.
- Working hours: Permanent employment, shift schedule within 07:00 - 16:00.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
The Austrian company go-e GmbH is a leading manufacturer of AC charging stations for electric vehicles, with a charging capacity of up to 22 kW.
- 2015
- Established Company
- Onsite, Hybrid
- Electronics, Automatization
Employer reviews
- Career growth
- 4.0
- Engineering
- 3.3
- Team culture
- 3.8
- Working conditions
- 4.2
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