Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.611 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage the ServiceNow platform, enhance ITSM modules, implement new workflows and integrations, while analyzing and translating technical requirements into solutions.
Job Technologies
Your role in the team
- Operation, administration, and further development of the ServiceNow platform.
- Configuration, customization, and expansion of existing and new ITSM modules as well as maintenance of core platform components (service catalog, CMDB, dashboards).
- Implementation of new workflows, features, and integrations (including SAP, HR systems, and other third-party systems).
- Recording, analyzing, and translating technical requirements into solutions, as well as maintaining the Product Backlog.
- Administration of roles, groups, and permissions.
- Execution of major releases, updates, deployments, testing, and bug analysis.
- Management of external implementation partners as well as responsibility for licenses and budget.
- Participation in the development of strategic initiatives, particularly in the areas of AI/LLM, Advanced Analytics, and Knowledge Management.
- Point of contact for IT users as well as collaboration with internal teams, departments, and external partners.
- Creation and maintenance of technical documentation as well as the associated ITIL quality processes.
- Creation of knowledge base articles as well as self-service suggestions.
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Our expectations of you
Qualifications
- Advantage: Certification as a ServiceNow Certified System Administrator.
- Very good knowledge of common ITSM and ITIL processes.
- Advantage: ITIL certification.
- Knowledge of JavaScript or Glide Script.
- An advantage: PowerShell and SQL.
- Ideally, affinity for AI and LLM topics.
- Structured, independent, and solution-oriented way of working.
- High service orientation, initiative, and team spirit.
- Very good knowledge of German as well as good knowledge of English.
Experience
- Several years of experience in the administration and development of ServiceNow.
- Experience with integrations and interface development (REST/SOAP).
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What we offer
- Our salaries are based on the collective agreement for Information Technology as well as your qualifications and professional experience.
- If all requirements are met, your minimum monthly gross salary is EUR 4,611 on a full-time basis (IT collective agreement, ST2/standard level, all-in).
- Do you have more than the minimum to offer? So do we! Depending on your qualifications and experience, we will agree on your actual salary with attractive social benefits.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Mavie Med
Mavie Med is a renowned company in the healthcare sector, focusing on private clinics and outpatient medical services. It offers a variety of treatments to ensure excellent patient care.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
ITSM Application Manager for ServiceNow
- Salary
- from 4.611 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
