Job
- Level
- Junior
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 37.000 € Gross/Year
- Location
- Innsbruck, Vienna
- Working Model
- Onsite
Job Summary
In this role, you provide technical support for security solutions, assisting customers with configuration, implementation, and troubleshooting of IT infrastructures across various operating systems.
Job Technologies
Your role in the team
- Provide technical support of Barracuda's security solutions via phone, email, chat or remote access.
- Assist our partners and customers with configuration, implementations and troubleshooting.
- Communicate, assist and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email and web products.
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Our expectations of you
Education
- Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university).
Qualifications
- Strong troubleshooting/problem resolution skills.
- Strong solution-oriented thinking and willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.
Experience
- Ideally experience in technical support.
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What we offer
- A team where you can voice your opinion, make an impact, and where you and your experience are valued.
- Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- We offer competitive salaries and additional benefits based on your performance, experience, and qualification.
- Based on the CBA level, the minimum gross salary for this position is EUR 37,000.
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Benefits
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Barracuda Networks AG
Innsbruck, Wien
Barracuda Networks Inc. provides industry-leading solutions in the areas of content and network security, application delivery, data storage, protection and disaster recovery. Over 150,000 organizations worldwide rely on our products for their critical business needs - because we're experts at delivering world-class performance and uncompromising quality.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Career Growth
0.0Engineering
3.4Culture
0.0Workingconditions
5.0
Technical Support Representative
- Salary
- from 37.000 € Gross/Year
- Location
- Innsbruck, Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
