Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 54.439 € Gross/Year
- Location
- Linz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support users by troubleshooting IT issues, maintain local infrastructure, and contribute to optimizing IT operations while collaborating on central projects.
Job Technologies
Your role in the team
- Join a dynamic IT environment and help ensure reliable and efficient IT services across the organization.
- In this hands-on role, you support end-users, maintain local infrastructure, and contribute to continuous improvements in IT operations.
- Acting as a trusted point of contact, you resolve technical issues and help keep systems and networks stable.
- At the same time, you support the local implementation of broader IT initiatives and help strengthen the overall IT landscape.
- Deliver 1st and 2nd level support for hardware and software issues, ensuring fast and reliable solutions for end-users.
- Analyze incidents, manage tickets (e.g., ServiceNow), and maintain clear communication with users throughout the resolution process.
- Handle installation, configuration, and upgrades of workstations, software, and peripherals in line with company standards.
- Identify and resolve network connectivity issues (LAN, VPN), collaborating with specialized teams when needed.
- Oversee local IT asset inventory and support the lifecycle management of hardware and software.
- Contribute to the rollout of centrally driven IT projects and create practical documentation, user guides, and improvement suggestions.
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Our expectations of you
Education
- Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent hands-on experience.
Qualifications
- Strong problem-solving skills with the ability to work independently on complex technical issues.
- Fluent German and solid English skills for daily communication in an international environment.
- A proactive, service-oriented mindset combined with strong collaboration skills across teams and stakeholders.
Experience
- Several years of experience in IT support, helpdesk, or system administration environments.
- Experience with ticketing systems and structured IT service processes.
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What we offer
- The opportunity to engage in an exciting environment on meaningful projects.
- Opportunities for career growth within a supportive workplace culture.
- International environment, along with a pension fund.
- Enjoy flexible working hours and the option to work from home.
- Access to a canteen or meal allowances.
- At Siemens Energy, we offer competitive compensation and additional benefits based on your performance, experience, and qualifications.
- Due to the Austrian legal regulations, we are obliged to state the minimum salary for this position.
- Please note that there is a clear willingness for a higher compensation considering your individual expectations, expertise and skills.
- The minimum salary for this position in the collective agreement for the electrical and electronics industry is €54,439.42 gross per year for a full-time position (38.5 hours/week).
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Siemens Energy
As part of the Siemens Group, Siemens Energy is an established company that develops innovative technologies for energy supply. It offers comprehensive solutions from power generation to storage to shape a sustainable energy future.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
IT Support Specialist
- Salary
- from 54.439 € Gross/YearNet salary converted from the gross salary in the job ad.from 38.139 € net/Year
- Location
- Linz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
