Job
In this role, you coordinate the development and optimization of IT services and platforms, manage AI tools, and enhance service processes for efficiency and automation.
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Job technologies
Your role in the team
- You are responsible for managing and further developing technical solutions, central IT services, and platforms throughout their entire product lifecycle, while taking the requirements of ongoing operations into account.
- AI tools, skills, agents, etc. are an integral part of your daily work. You use, adapt, and further develop existing AI solutions to automate workflows and make collaboration more efficient.
- You coordinate projects with team members from different teams and foster open, reliable collaboration across teams. As the point of contact between customers, management, and technical teams, you align tasks and timelines together and keep track of dependencies and implementation.
- You structure and prioritize requirements and the product backlog, translate business needs into actionable user stories, and keep objectives, value, and technical constraints in mind.
- You further develop ITIL-oriented service processes and design efficient workflows in incident, problem, change, and service level management.
- You oversee implementation from requirements gathering through acceptance and continuously develop solutions, processes, and workflows together with customers and technical teams.
- You will take on responsibilities in contract and escalation management, ensuring that services are delivered in accordance with contractual requirements and meet quality standards. For critical issues, you will coordinate customer communications, involve the relevant stakeholders, and track agreed actions through to resolution.
- You define and track internal and external metrics and KPIs for services, platforms, and the project team, and work with stakeholders to identify improvement measures.
Our expectations of you
Qualifications
- You are familiar with tools for collaboration, requirements management, and platform operations, such as Jira, Confluence, Azure DevOps, etc. You quickly get up to speed with tools and their process and workflow customizations.
- You have a solid understanding of IT operations and ITIL-oriented service processes, particularly incident, problem, change, and service level management. You view platforms within the context of ongoing operations and across their entire lifecycle.
- You excel at stakeholder and escalation management and have excellent communication skills in German and English. You bring together diverse interests, communicate clearly and with a solution-oriented approach even in critical situations, and feel comfortable interacting directly with customers.
- You are a team player who fosters open and reliable collaboration while also working independently, in a structured manner, and with a solution-oriented approach.
Experience
- You have at least 3 years of professional experience as a Product Owner, in Service Delivery, or in a comparable role, and experience coordinating projects.
- You already use AI tools, skills, and agents as a matter of course in your day-to-day work and have hands-on experience applying, adapting, and further developing them to automate workflows.
- You have a technical background, for example in business informatics, and understand IT and software concepts. Hands-on development experience is not required; you can question technical matters and discuss them as an equal.
- You have experience in requirements engineering and can capture, assess, and prioritize requirements in a structured way. In doing so, you bridge business needs and technical capabilities.
What we offer
- Flexible working – flexitime, working from home, workation
- Meal vouchers, public transport subsidy, company bike, and numerous other benefits
- Psychological counseling sessions via Instahelp (5 per year) & monthly massage
- Personal development with comprehensive training and career opportunities
- An equitable and inclusive culture—shaped by team spirit, diversity, and solidarity—we are committed to fostering a diverse and inclusive workplace where everyone feels a sense of belonging and can thrive in an environment with a strong sense of community.
- With us, you have the opportunity to actively influence your salary based on your individual performance. The gross monthly salary for this position starts at EUR 4,300 on a full-time basis. A significantly higher salary is possible depending on your qualifications and experience.
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Topics you will work on
Job locations
About your employer
At BearingPoint, we believe that successful management and technology consulting is built on three strategic pillars: Consulting, Solutions, and Ventures. We work with our clients to identify paths to success that are sustainable and have a lasting impact.
- 250+ Employees
- Digital Agency
- Hybrid, Onsite
- Consulting · Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 3.9
- Team culture
- 3.8
- Career growth
- 3.8
- Engineering
- 3.5
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