Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € gross/year
- Location
- Marktgemeinde Rum
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the first point of contact for IT inquiries, processing support tickets, setting up devices, and coordinating external service providers to ensure smooth IT operations.
Job Technologies
Your role in the team
- You are the first point of contact for our employees regarding IT inquiries and provide support in 1st-level support.
- You handle support tickets, coordinate external service providers, and assist with troubleshooting and problem resolution.
- You set up notebooks and mobile devices, install operating systems and software, and prepare workstations for new employees.
- You support the management, monitoring, and further development of our IT infrastructure and ensure smooth operation through updates, backups, and maintenance activities.
- You manage user accounts and permissions and support onboarding and offboarding from an IT perspective.
- You work in the field of Mobile Device Management and support our remote maintenance and client management solutions.
- You create documentation, conduct user training, and support colleagues in the optimal use of our IT systems.
- You manage the IT inventory, assist with the telephone system, and take on key-user responsibilities for various IT systems.
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Our expectations of you
Education
- Completed training in the IT field (e.g., apprenticeship, technical school, or HTL).
Qualifications
- Knowledge in the areas of telephony or VoIP is desirable.
- High awareness of IT security and data protection issues.
- Structured, independent, and reliable way of working.
- Even in demanding situations, you keep an overview.
- Strong service orientation and enjoyment in working with users.
- Interest in professional and personal development.
Experience
- Professional experience in 1st-level support in a Windows environment.
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What we offer
- Home office as well as a flexible working hours model with short core hours and a 4.5-day week.
- External training opportunities as well as an internal learning platform for personal and professional development.
- Support for mental health with an external partner, company doctor, promotion of screen glasses, ergonomic workplace & free beverages.
- Employee events, team-building activities & mentoring program.
- Bike leasing and travel allowance for your commuting and leisure activities.
- Future-proofing of EUR 300 per year, numerous discounts with partners, referral bonus, tax-free travel expenses of up to EUR 30 per day & days off on December 24th and 31st.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Techem Messtechnik GmbH
As your energy service provider, we are dedicated to helping you save money on your energy bills and managing your energy consumption.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
1st Level IT Support Staff
- Salary
- from 45.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 32.612 € net/year
- Location
- Marktgemeinde Rum
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
