Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 46.000 to 50.000€ Gross/Year
- Location
- Vienna, Lambach
- Working Model
- Onsite
Your role in the team
- You support the team leadership in the professional management of the Service Desk team and fully represent them in their absence.
- You work hands-on in the IT Service Desk and actively handle tickets (Incidents & Requests), especially more complex cases.
- You take over operational management: ticket routing, SLA monitoring, quality assurance, and process compliance.
- You are the central point of contact for escalations, prioritizations, and technical inquiries within the team.
- You analyze recurring problems, derive measures, and actively promote problem and knowledge management.
- You coordinate rollouts, hardware exchange programs, and IT projects in the service desk environment.
- You work closely with 2nd Level, infrastructure, network, and external partners to ensure a smooth handover.
- You assist with onboarding, development, and coaching of new and existing team members.
- You contribute to the further development of our ITSM tool (workflows, automations, templates).
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You bring solid technical expertise: Windows clients, M365, EntraID (AD), mobile devices, basic knowledge of networking & security.
- You work analytically, in a structured and process-oriented manner, and enjoy improving workflows.
- You are communicative, service-oriented, and able to remain calm and solution-focused even in stressful situations.
- You have very good English skills for collaboration with international colleagues.
- Willingness to travel for regular site visits is a given for you.
Experience
- You have several years of experience in IT support (1st/2nd level) and are familiar with service desk processes in detail.
- You have already gained some leadership experience (e.g., as a Senior, Mentor, Project Lead) or you are looking to take the next step.
This text has been machine translated. Show original
What we offer
- A key role in the central IT Service Desk of an international corporation.
- The opportunity to actively shape processes and take responsibility.
- A modern IT environment with hybrid infrastructure and a professional ITSM tool.
- Further training opportunities in leadership, IT specialization, or project management.
- A motivated team with a Duz culture, short decision-making processes, and appreciative collaboration.
- Subsidized lunch in the canteen at the Lambach location.
- Attractive social benefits such as health programs, sports activities, company events, and childcare.
This text has been machine translated. Show original
Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
GARTNER KG
Guntramsdorf, Kropfing
Our decades of experience in national and international freight, combined with our dedication to meeting the needs of our customers, have helped us grow steadily over time.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Team Lead Deputy IT Service Desk
- Salary
- 46.000 to 50.000€ Gross/Year
- Location
- Vienna, Lambach
- Working Model
- Onsite
- Diversity
- Open for all genders
