Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.267 € gross/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle all requests and incidents in client end-user support, assist customers with IT issues, and monitor service levels to ensure smooth operations.
Job Technologies
Your role in the team
- Your daily work includes client end-user support via remote maintenance software, including ticket handling (according to ITIL) in a versatile service and product environment.
- You process service requests (requirements) and incidents (fault reports).
- As the first point of contact for various IT issues, you can demonstrate your communication skills.
- You excel at monitoring Service Levels to ensure the smooth operation of our IT.
- In problem-solving and troubleshooting, you will be supported by colleagues and a knowledge database that is also shaped by your experiences.
- You support your colleagues during on-call duty (24/7 shift).
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field.
Qualifications
- Solution-oriented, independent, and responsible work.
- Friendly demeanor and strong communication skills.
- Technical understanding and IT affinity.
Experience
- Experience in the areas of client end-user support, Windows/Linux operating systems, networking, and the MS environment.
This text has been machine translated. Show original
What we offer
- Flexible working hours without core hours.
- Remote work as part of our lived work-life balance.
- Family-friendly corporate culture.
- Technical and personal training and development.
- Company laptop & mobile phone.
- Collegial cooperation and creative freedom.
- Job ticket & good transport links, parking spaces & bicycle storage.
- Company restaurant & meal allowance.
- Occupational health management.
- Employee events & various perks.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 🧠Mental Health Care
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🚲Bicycle Parking Space
- 🎳Team Events
Work-Life-Integration
- ⏸Educational Leave/Sabbatical
- 🕺No Dresscode
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- 🍼Day Care for Kids
- 🏠Home Office
- ⏰Flexible Working Hours
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
ITSV GmbH
Wien, Linz, Wien, Linz
As an innovative technology company, we control and coordinate the IT activities of the Austrian social security system and thus contribute significantly to increasing efficiency in the field of IT. Competence, efficiency and customer satisfaction distinguish us.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2004
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(4 Reviews)3.7
Culture
4.0Career Growth
4.1Workingconditions
3.8Engineering
2.9
Servicedesk Mitarbeiter
- Salary
- from 3.267 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.327 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
