Job
In this role, you will provide technical support for internal systems, analyze requirements, manage the implementation of various tools, and train users while collaborating closely with departments.
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Your role in the team
- Technical support for internal systems such as WAMAS Maintenance Center (CMMS), CS Portal, and Resource Planning Tool (RPT).
- Gathering, analyzing, and documenting requirements in the areas of CMMS and Resource Planning Tool (RPT).
- Setup and maintenance of asset, work plan, and spare parts management, as well as resource maintenance.
- Prioritization and handling of 1st- and 2nd-level support requests.
- Support, administration, and training for key users and end users.
- Documentation of recurring support solutions to preserve knowledge.
- Support with tool configuration and system maintenance.
- Customer presentations introducing new features and solutions.
- Performing mapping tasks between different systems and data sources.
- Close collaboration with business departments and IT to further develop the tools.
Our expectations of you
Education
- Completed technical training in software, automation engineering, mechatronics, or a related field (apprenticeship, technical college, university of applied sciences, or equivalent).
Qualifications
- Responsible, structured approach to work and strong problem-solving skills.
- Ability to prioritize parallel requests and tasks.
- Experience using tools such as CMMS, ERP systems and/or workforce planning tools.
- Very good written and spoken German and English skills.
- Excellent communication and teamwork skills.
- Willingness to travel (up to 10%).
Experience
- Initial professional experience.
- Professional experience in tool support or technical customer service is a major advantage.
What we offer
- Subsidized professional development.
- Flexible working hours.
- Comprehensive health management.
- Mentorship Program.
- Working from home.
- Free parking.
- Business bike leasing.
- Benefits may vary depending on location and position.
- Possible start date: immediately.
- For this position, we offer a minimum gross starting salary of €3,010.00 per month on a full-time basis (38.5 hours per week).
- The actual salary is calculated based on prior service, qualifications, professional experience, and the collective agreement.
Benefits
Food & drink
Topics you will work on
Job locations
About your employer
Friesach Bei Graz, Graz, Wels
More than 1100 IT experts from all over the world – including about half of them working for SSI Schäfer Solutions in the greater Graz area – combine software and hardware to create high-performance applications.
- 250+ Employees
- 1986
- German, English
- Established Company
- Hybrid, Onsite
- Industry, Production · Internet, IT, Telecommunication · Logistics, Transportation
Employer reviews
- Working conditions
- 4.8
- Engineering
- 4.3
- Team culture
- 4.7
- Career growth
- 4.7
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