Level: Lead

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: 3.112 to 3.570€ Gross/Month

Location: Linz

Working Model: Onsite

Job Summary

In this role, you will lead the IT support team, assist employees with hardware and software, improve processes and structures, while actively participating in knowledge transfer and team projects.

Job Technologies

Your role in the team

You will take over the professional and organizational leadership of the IT support team.
You have an overview of the team's tasks and are responsible for structures and processes in support.
You are responsible for the development of the team and knowledge transfer.
You are the interface to application management and infrastructure.
You actively collaborate within the team to familiarize our employees with the technology.
You support employees in their daily interaction with hardware and software.
You create and maintain concise user guides.

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Our expectations of you

Qualifications

You are communicative and service-oriented.
You work in a structured manner and ensure high-quality ticket processing.
You enjoy working in a team and take pleasure in interacting with clients.

Experience

You have already gained several years of professional experience in the IT environment.
You have experience in the Microsoft environment (e.g., Active Directory, Windows, ...).

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What we offer

Extensive onboarding period
Room for creative ideas
Stable environment
Working with purpose
3 additional days off per year starting from the 2nd year of service
two additional vacation days
Team activities and opportunities for further training
The collective agreement minimum wage amounts to € 3,112.7 to € 3,570.3 gross per month, depending on professional experience and credit for previous periods of employment, based on full-time employment (37 hours per week).
Allowances are paid depending on the usage.
We are proud of the diversity of our employees and are committed to promoting diversity and equal opportunities.
We assume that you identify with the values of Caritas.
The Caritas Upper Austria is a safe place for all people and actively advocates for violence prevention.