Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Fernitz-Mellach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide technical support for hardware, software, and network issues, manage Apple and Windows devices with Jamf Pro and Intune, and handle procurement and vendor coordination.
Job Technologies
Your role in the team
- Provide hands-on and remote support for hardware, software, and network issues for employees across Austrian and German sites.
- Occasional travel to nearby sites, all within a 20-minute distance from the main office.
- Act as primary contact for procurement and vendor management: handle quotes, orders, inventory, and coordinate with suppliers.
- Use Microsoft 365 to resolve part of the incidents and requests.
- Manage Apple device fleet using Jamf Pro; ensure proper configuration and maintenance.
- Manage Windows device fleet using Intune; ensure proper configuration and maintenance.
- Use ServiceNow for ticketing, incident tracking, and knowledge base updates.
- Execute basic infrastructure changes, working with infra and network teams based in Paris.
- Apply ITIL best practices in Helpdesk operations.
- Maintain documentation and templates for staff onboarding/offboarding and technical procedures.
- Ensure curative and preventive maintenance of IT equipment (laptops, mobile phones, copiers, etc.).
- Support rights management for devices and copiers.
- Foster a positive, collaborative team environment, both on-site and remotely.
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Our expectations of you
Education
- Degree in Computer Science, BTS, or equivalent (minimum +2/+3 years post-secondary).
Qualifications
- Solid knowledge of Apple technologies and M365/Intune.
- Strong autonomy, reliability, and ability to communicate clearly (written and oral).
- Excellent organizational skills, sense of priorities, and pragmatic problem-solving.
- Empathy, team spirit, and adaptability.
- Fluent English required; German is a plus.
Experience
- Proven experience in IT support, ideally in a multi-site or international context.
- Experience with ServiceNow and ITIL practices preferred.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
VusionGroup SA
VusionGroup SA is an established company specializing in the development and distribution of electronic shelf labels and IoT solutions for retail. It offers a wide range of hardware and software components for innovative retail solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
Helpdesk Technician
- Location
- Fernitz-Mellach
- Working Model
- Hybrid, Onsite
