Job
In this role, you will be the point of contact for IT queries, managing the IT infrastructure. You will analyze issues, find solutions, and support users both on-site and remotely.
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Your role in the team
- Point of contact for employees with technical questions, IT outages, and infrastructure issues.
- Ensuring the availability of local IT services and providing support for ongoing IT operations.
- Contribute to the introduction and implementation of international IT infrastructure projects at Austrian locations.
- Analysis and resolution of technical issues in coordination with internal IT departments and external service providers.
- Support and management of IT end-user devices and infrastructure assets.
- Supporting users on-site and remotely across various locations.
- Handling, coordination, and escalation of user inquiries and complaints.
- Collaboration with international IT support teams and active participation in professional knowledge sharing.
- Support in preparing and communicating key IT information and user guidance.
Our expectations of you
Education
- Completed technical training with a focus on IT.
Qualifications
- Good knowledge of technical troubleshooting and problem-solving.
- Knowledge of networking is an advantage.
- Interested in learning about new technologies and IT topics.
- Strong service orientation and a genuine enjoyment of interacting with users.
- Strong communication skills, the ability to work well in a team, and an independent working style.
- Very good German skills and advanced English skills (at least B2).
- Willingness to provide support across locations within Austria.
Experience
- Professional experience in IT support or a comparable IT role.
What we offer
- Long-term career planning.
- A healthy work-life balance.
- Individual professional development opportunities.
- Friendly and competent team.
- A varied role with a high degree of personal responsibility.
- Good infrastructure and good public transport connections.
- Open feedback culture.
- Online skill boosting with LinkedIn Learning.
- The gross monthly salary for this position is EUR 3,500 to 4,000.
- A market-competitive salary above the applicable minimum will be offered, depending on qualifications and experience.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Food & drink
Job locations
About your employer
IVM Technical Consultantsbezirk has been operating in Austria for over 40 years, specializing in technical and commercial software & IT solutions, electronics & electrical engineering, plant engineering & automation, and mechanical engineering & design.
- Established Company
- Onsite, Hybrid, Full Remote
- Consulting
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