Job
In this role, you will be the first point of contact for customer technical inquiries, handling support via phone and ticket systems, and providing consulting for our netcup products and services.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- You're not interested in sales—your passion lies in support? Do you enjoy working with customers and solving problems? If you want to be part of a dedicated, professional team in an international environment, then Anexia is the right place for you!
- After an intensive training phase, you will gain a deep understanding of the services and products of our netcup brand.
- You are the first point of contact for IT questions and problems from our customers.
- You are responsible for netcup customer support and product consulting (no sales!).
- Your responsibilities include receiving and handling all inquiries to netcup Support, both by phone and in writing via the ticket system.
Our expectations of you
Qualifications
- Basic knowledge of FTP, IMAP, POP3, SMTP, and SSH.
- Ability to work independently and autonomously.
- Strong customer and service orientation.
- Very good communication skills as well as a high level of commitment and team spirit.
- Interest in and willingness to pursue further professional development.
- Professional communication skills, excellent written and spoken German, and a good command of English (knowledge of any other foreign language is an advantage).
Experience
- Completed training (apprenticeship, technical college, HTL, ...) or corresponding professional experience in support.
- Experience in web hosting, domains and virtual servers is an advantage (professional or through private projects).
What we offer
- We are more than just a workplace. That’s why we offer our employees a wide range of benefits (some of which depend on your role and location): excellent transport links and flexible working hours. Full stop. And that’s not all: we also offer professional development, a mentoring program, free parking, a mobile phone and laptop, snacks and drinks, company cars, employee events, a fun corner, ...
Benefits
Work-Life-Integration
Higher take-home pay
Food & drink
Health, fitness & fun
Job locations
About your employer
Klagenfurt Am Wörthersee, Graz, Wien
Anexia was founded by Alexander Windbichler in Klagenfurt, Austria in 2006. The IT service provider offers high-quality and individual solutions in the area of cloud hosting and managed hosting as well as custom software development and app development.
- 50-249 Employees
- 2006
- Digital Agency
- Full Remote, Hybrid, Onsite
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 4.0
- Working conditions
- 4.8
- Engineering
- 3.2
- Team culture
- 4.0
More jobs
These jobs might also interest you
Do you enjoy diving deep into code and want to build a product that truly makes an impact? With us, you work hands-on on an AI platform that combines SaaS and on-premises, exclusively relies on open source, and successfully implements AI on-prem and...
End-to-End Development:You accompany exciting software projects from the initial requirements analysis through implementation (e.g., with Spring Boot) to successful deployment. Microservices & Architecture:You design and develop robust, highly scalable...
We are a modern IT service company and support corporate clients across all areas of IT infrastructure – from workstation systems and servers to networks, firewalls, and cloud solutions. To expand our team, we are looking for one IT Technician / IT...
