Job
In this role, you lead a 9-member IT Service Desk team, assist with complex queries, and optimize support processes and ITSM tools while collaborating closely with business units and external consultants.
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Your role in the team
- You will take on the functional and disciplinary leadership of our 9-person IT Service Desk team.
- You support the professional development of your employees.
- You manage, coordinate, and prioritize ticket distribution.
- You support your team with complex technical questions and issues.
- You are responsible for quality assurance in Support, analyze relevant metrics, and prepare reports.
- You continuously improve our support processes and the use of our ITSM tool.
- You work with our specialist departments as well as external consultants.
- You actively contribute to cross-functional projects or the implementation of new processes.
- As part of our IT management team, you share your perspectives in regular meetings and look beyond your own area of responsibility.
Our expectations of you
Education
- You have completed vocational training in IT.
Qualifications
- You have a good understanding of support processes and service-oriented IT services.
- You work in a structured, self-reliant, and solution-oriented manner.
- You value a high level of service quality in ongoing support operations.
- You communicate confidently in German and can also communicate well in English.
- You have a Category B driving licence and occasionally visit our branches throughout Austria.
Experience
- You have several years of experience in IT support in ITIL-organized companies and are familiar with ITSM tools.
- Ideally, you have already gained some initial leadership experience.
What we offer
- A responsible leadership position with room to shape things.
- A well-established, crisis-proof and financially sound family-owned business with short decision-making processes.
- Values such as keeping your word, teamwork, and open, equal communication.
- A permanent position—we look forward to a long-term working relationship with you.
- The gross annual salary for this position starts at EUR 56,000. We’d be happy to discuss your actual salary in a personal meeting, based on your professional qualifications and experience.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Job locations
About your employer
Felbermayr has been successful in both transportation and logistics services for many years. The company offers a complete range of services, including rail, road and water transport; ample storage space; and an industrial harbor for the handling of heavy goods. This makes Felbermayr the ideal partner for businesses that need to move freight quickly and efficiently.
- Established Company
- Hybrid, Onsite
- Construction, Real Estate, Building Services · Logistics, Transportation
Employer reviews
- Team culture
- 3.5
- Career growth
- 2.8
- Engineering
- 2.8
- Working conditions
- 2.9
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