Logo REWE Group Österreich

Product Owner - Network Operations Center

New

REWE Group Österreich

Job

  • Level
    Lead
  • Job Field
    IT, Project, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 6.071 € Gross/Month
  • Location
    Gemeinde Wiener Neudorf
  • Working Model
    Hybrid, Onsite

    • Job Summary

    In this role, you will develop the NOC product vision, prioritize projects, ensure SLA compliance, and drive continuous improvement in monitoring and incident processes.

    Job Technologies

    Your role in the team

    • Own the NOC product vision and roadmap; prioritize with stakeholders and the team; manage budget and results.
    • Ensure operational stability, SLA/OLA compliance and continuous improvement across monitoring, alerting and incident/problem processes.
    • Establish transparent performance reporting with KPIs (e.g., MTTA, MTTR, incident volume trends, availability).
    • Lead cross-functional coordination during operational incidents; provide clear, timely communication to business and IT leadership.
    • Define and maintain runbooks, workflows, escalation paths; drive operational discipline and readiness of 24/7 processes.
    • Drive Operational Excellence & Continuous Improvement: elevate ITIL process maturity, standardize workflows, and improve monitoring & incident workflows.
    • Vendor & Partner Management: manage telecom providers, MSPs and tooling vendors; ensure performance, SLAs and service integration.
    • Risk management for network operational stability; lead crisis management during major incidents.

    This text has been machine translated. Show original

    Our expectations of you

    Education

    • Education: Matura/HTL; University degree is a plus. Fluent English; German is an advantage.

    Qualifications

    • Strong stakeholder management across Security, Infrastructure, Retail Operations and Business Units.
    • Demonstrated leadership in high-pressure situations; crisp, audience-appropriate communication during incidents.
    • ITSM/ITIL process understanding at leadership level (incident, problem, change).
    • Vertrautheit mit Monitoring-/Alerting-Ökosystemen sowie KPI-/Dashboard-Reporting (keine tiefgehende praktische Erfahrung erforderlich).
    • Tools: ServiceNow, Jira, Confluence (or equivalents).

    Experience

    • More than 10 years of experience in mission-critical IT operations and/or operational service leadership (NOC/SOC/IT Ops).
    • Proven experience leading teams in shift or 24/7 environments (directly or indirectly).

    This text has been machine translated. Show original

    Benefits

    Health, Fitness & Fun

    Work-Life-Integration

    More net

    Food & Drink

    Topics that you deal with on the job

    Job Locations

    Map of company locations

    • Location Gemeinde Wiener Neudorf

      Niederösterreich

      Austria

    This is your employer

    REWE Group Österreich

    REWE Group Österreich

    Wien, Premstätten, Wiener Neudorf, Wien

    The IT department of the REWE Group Austria is made up of over 500 talented employees who develop innovative IT products and services that provide the best shopping experience in markets like BILLA, BILLA PLUS, PENNY, BIPA and ADEG. With customers and partners in Austria, Italy and nine other European countries, we are constantly developing new solutions for retail that will revolutionize commerce. In cross-functional product teams, colleagues from fields like IT Consulting, Development/Programming ,IT Operations and Organizational Management work together to digitize trade.

    Description

  • Company Size
    250+ Employees
  • Founding year
    1953
  • Company Type
    Established Company
  • Working Model
    Full Remote, Hybrid, Onsite
  • Industry
    Trade, Internet, IT, Telecommunication

    • Dev Reviews

    by devworkplaces.com

    Total

    (4 Reviews)
    3.8

    • Workingconditions

      3.8

    • Career Growth

      4.3

    • Engineering

      3.4

    • Culture

      3.6
    All Dev Reviews on devworkplaces.com
    Logo REWE Group Österreich

    Product Owner - Network Operations Center

    REWE Group Österreich
    Salary
    from 6.071 € Gross/Month
    Location
    Gemeinde Wiener Neudorf
    Working Model
    Hybrid, Onsite
    Diversity
    Open for all genders

    More Jobs