Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 43.400 € gross/year
- Location
- St. Florian am Inn
- Working Model
- Onsite
Job Summary
In this role, you provide technical support for Level 1 & 2 inquiries, diagnosing issues, coordinating escalations, and ensuring solutions, including handling upgrade requests and maintaining regular customer communication.
Your role in the team
- You provide technical support for inquiries from customers and colleagues in Level 1 & 2 support and act as an interface between customers and other departments during the after-sales phase.
- Provision of technical support (Level 1) for customers in the region (South East Asia & Europe) via phone, email, or on-site.
- Providing Level 2 technical support for colleagues in all other regions or branches.
- Timely and efficient diagnosis and resolution of technical issues.
- Recording and analyzing customer inquiries and issues in the ticket system.
- Processing upgrade requests, from feasibility assessment to quotation.
- Coordination and tracking of escalations and established measures.
- Ensuring the complete resolution of support requests and customer satisfaction through regular follow-up.
- Regular communication with clients and conducting conference calls.
- Identification and handling of CI topics and active participation in Product Team meetings.
- Willingness to ensure global 24/7 Tech Support availability.
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Our expectations of you
Education
- A solid technical education: apprenticeship/college/HTL with a focus on electrical engineering, electronics, control engineering, mechatronics, or automation technology.
Qualifications
- Excellent communication skills in German and English as well as conflict resolution skills.
- Excellent problem-solving skills and technical understanding.
- Willingness to travel up to 30%.
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Benefits
Food & Drink
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
EV Group GmbH
Sankt Florian Am Inn, Braunau Am Inn, Linz, Tempe, Hilsboro, Yokohama, Fukuoka
EV Group is a highly respected technology and market leader in precision machinery for wafer processing in the semiconductor, microsystems, and nanotechnology industries.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1980
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Engineering Industry
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Workingconditions
4.1Engineering
4.3Culture
3.8Career Growth
4.0
Technical Support Engineer
- Salary
- from 43.400 € gross/yearEstimated net salary based on the gross salary in the job ad.from 31.648 € net/year
- Location
- St. Florian am Inn
- Working Model
- Onsite
- Diversity
- Open for all genders
