Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 43.400 € Gross/Year
- Location
- Sankt Florian
- Working Model
- Onsite
Job Summary
In this role, you provide technical support for Level 1 & 2 inquiries, diagnosing issues, coordinating escalations, and ensuring solutions, including handling upgrade requests and maintaining regular customer communication.
Your role in the team
- You provide technical support for inquiries from customers and colleagues in Level 1 & 2 support and act as an interface between customers and other departments during the after-sales phase.
- Provision of technical support (Level 1) for customers in the region (South East Asia & Europe) via phone, email, or on-site.
- Providing Level 2 technical support for colleagues in all other regions or branches.
- Timely and efficient diagnosis and resolution of technical issues.
- Recording and analyzing customer inquiries and issues in the ticket system.
- Processing upgrade requests, from feasibility assessment to quotation.
- Coordination and tracking of escalations and established measures.
- Ensuring the complete resolution of support requests and customer satisfaction through regular follow-up.
- Regular communication with clients and conducting conference calls.
- Identification and handling of CI topics and active participation in Product Team meetings.
- Willingness to ensure global 24/7 Tech Support availability.
This text has been machine translated. Show original
Our expectations of you
Education
- A solid technical education: apprenticeship/college/HTL with a focus on electrical engineering, electronics, control engineering, mechatronics, or automation technology.
Qualifications
- Excellent communication skills in German and English as well as conflict resolution skills.
- Excellent problem-solving skills and technical understanding.
- Willingness to travel up to 30%.
This text has been machine translated. Show original
Benefits
Food & Drink
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
EV Group GmbH
Sankt Florian Am Inn, Braunau Am Inn, Linz, Tempe, Hilsboro, Yokohama, Fukuoka
EV Group is a highly respected technology and market leader in precision machinery for wafer processing in the semiconductor, microsystems, and nanotechnology industries.
Description
- Company Size
- 250+ Employees
- Founding year
- 1980
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Engineering Industry
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Culture
3.8Engineering
4.3Career Growth
4.0Workingconditions
4.1
Technical Support Engineer
- Salary
- from 43.400 € Gross/Year
- Location
- Sankt Florian
- Working Model
- Onsite
