IT Service Manager

New

Raiffeisen Informatik GmbH

Job

In this role, you coordinate as a link between controlling and operations teams for timely data delivery, analyze billing data, optimize Power BI reports, and develop processes to enhance efficiency.

Job summary

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Job technologies

Your role in the team

  • Coordination and communication: You act as a liaison between Controlling and the Operations/Product teams to ensure data is delivered on time and to a high standard.
  • Data Analysis & Reporting: You analyze allocation data and capacity measurements, perform plausibility and quality checks, and investigate anomalies together with the responsible departments.
  • You create and optimize Power BI reports and dashboards, presenting complex data in an easy-to-understand way.
  • Capacity Management: You will help further develop our capacity management and support the implementation of regulatory and organizational requirements.
  • Process optimization: Further development and optimization of data collection workflows to increase efficiency and accuracy.
  • Planning and Budgeting: You coordinate forecasting and budget planning processes, ensuring that timelines, requirements, and data are aligned across all stakeholders.
  • Service Design: Contribute to the design and optimization of IT services to provide our customers with first-class solutions.

Our expectations of you

Education

  • Completed training in business administration, IT, and/or comparable professional experience in reporting, controlling, data analytics, capacity management, or a similar field.

Qualifications

  • Cost accounting: Basic knowledge of cost accounting for analyzing and controlling costs.
  • IT knowledge: A good understanding of IT processes and technologies.
  • Numerical aptitude: Strong affinity for numbers and analytical thinking.
  • Communication skills: Strong problem-solving and communication skills.
  • Language skills: Very good written and spoken German

Experience

  • Data & Reporting Tools: Excellent knowledge of Microsoft Excel and hands-on experience with Microsoft Power BI

Benefits

Topics you will work on

Job locations

About your employer

Raiffeisen Informatik GmbH

Wien, Zwettl-Niederösterreich

The Raiffeisen Informatik GmbH is the largest Austrian IT services provider. We are the leading provider of information technology solutions for those whose livelihood depends on it in our target markets. For over 35 years, we have been providing professional IT services to Austria's Raiffeisen sector and large customers.

Company type
Established Company
Work model
Onsite, Hybrid
Industry
Internet, IT, Telecommunication

Employer reviews

3.5Total(3 reviews)
Working conditions
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4.1
Engineering
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3.7
Team culture
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3.0
Career growth
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IT Service Manager

Raiffeisen Informatik GmbH