Job
In this role, you will handle support tickets, analyze technical issues, and collaborate with customers and 3rd-level support to resolve challenges. You will also assist in the installation of our solutions.
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Job technologies
Your role in the team
- Collaboration with clients and partners to identify and resolve potential issues.
- Independent handling of support tickets as well as coordination of problem resolution with 3rd-level support.
- Processing and responding to inquiries via phone, email, and the ticket system.
- Support with the installation and configuration of VusionGroup solutions.
- Analysis and resolution of system, network, and software issues.
- Targeted tracking and analysis of customer inquiries.
- Documentation of processes as well as the creation of relevant reports and evaluations.
Our expectations of you
Education
- Completed HTL education, ongoing or completed studies at a University of Applied Sciences (FH) or university.
Qualifications
- Ideally, knowledge of IT environments (LAN, WLAN, cloud environments as well as Linux and Windows).
- Strong implementation skills, assertiveness, and initiative.
- Willingness to travel and high motivation to perform.
- Independent, structured, and customer-oriented way of working.
- Good communication skills.
- Friendly demeanor and strong team skills.
- Very good German skills (at least C1) as well as good English skills in speaking and writing.
Experience
- Experience with remote support tools is an advantage.
- Relevant professional experience is an advantage.
What we offer
- VusionGroup is represented in 19 countries worldwide. When you become part of our company, you work in a globally connected team of curious, committed, and team-oriented colleagues.
- Our work environment is dynamic, challenging, and driven by ambitious goals. Here, your ideas and commitment are valued as we collaboratively reshape the future of modern commerce.
- VusionGroup is a company where people feel safe, comfortable, and valued. We offer numerous benefits and development opportunities that support you both professionally and personally.
- Attractive compensation: Competitive salary as well as the opportunity to participate in the company through stock programs.
- Flexibility: Flexible working hours and a hybrid work model.
- Career Development: Diverse e-learning opportunities, workshops, and international development prospects.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
VusionGroup SA is an established company specializing in the development and distribution of electronic shelf labels and IoT solutions for retail. It offers a wide range of hardware and software components for innovative retail solutions.
- Established Company
- Onsite, Hybrid
- Electronics, Automatization
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