Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.530 € gross/month
- Location
- Enns
- Working Model
- Onsite
Job Summary
In this role, you analyze technical requests, provide on-site IT support for challenges, manage tickets, and handle IT hardware provisioning, maintenance, and repairs while collaboratively solving issues across teams.
Your role in the team
- They analyze technical issues via remote diagnosis and provide on-site support.
- Furthermore, you contribute to the operational assurance of smooth IT operations.
- They work cross-functionally on troubleshooting issues.
- As a member of the local IT team, you are responsible for operations and ticket handling at both locations together with your colleagues.
- They provide IT hardware such as laptops and smartphones, and perform maintenance and repairs on hardware, software, and other devices at an entry-level.
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Our expectations of you
Education
- You have completed a technical education (IT technician, communication technician, HTL, HBLA, or IT apprenticeship).
Qualifications
- Basic knowledge in working with ticket-based incident management.
- You have a technical interest and a willingness to familiarize yourself with new topics.
- As an organizational talent, you possess good comprehension skills and work independently and responsibly.
- You have strong communication skills.
- You excel in dealing with people and enjoy cross-functional, solution-oriented collaboration within teams.
- Class B driver's license and willingness to travel to a limited extent required.
Experience
- Ideally, you have some initial professional experience in IT support.
- Initial experience in logistics is an advantage.
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What we offer
- At dm, we are team players. Appreciative in our interactions and well connected across departments.
- A comprehensive onboarding process designed to help you immerse yourself in the world of dm IT.
- You stay flexible, as you coordinate vacation, flexitime, and home office days independently within the team.
- A modern working environment with the latest and market-leading technology.
- dm's own AI applications assist with daily work.
- You will continue your training during your working hours with us.
- The areas you focus on depend on your career goals.
- The dm Learning World offers you learning content for both personal and professional development.
- There are discounts for employees, reduced-rate insurance, and many health-promoting measures, including those for mental health.
- You can access anonymous life and social counseling free of charge five times a year.
- On the 'More from Life Day,' once a year, dedicate your working hours to a social or ecological project and receive an additional day off.
- The salary is based on our internal, transparent income system and starts at EUR 2,530 gross (full-time basis, no overtime allowance), depending on qualifications and experience.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
dm drogerie markt
dm drogerie markt is one of the largest drugstore chains in Europe. The first store in Austria was opened in 1976 in Linz. Today, dm has almost 400 stores across the country. The company's headquarters in Salzburg is the center of operations for Austria and its expansion into other countries in Central and Eastern Europe.
Description
- Founding Year
- 1976
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT support employees
- Salary
- from 2.530 € gross/monthEstimated net salary based on the gross salary in the job ad.from 1.921 € net/month
- Location
- Enns
- Working Model
- Onsite
- Diversity
- Open for all genders
