Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Internship / school internship
- Salary
- from 2.700 € Gross/Month
- Location
- Leonding
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle customer inquiries about our digital solution, analyze issues, communicate solutions effectively, and independently improve processes and our knowledge base.
Your role in the team
- As a Technical Customer Support Manager, you are the first point of contact for handling customer inquiries related to our digital customer engagement solution.
- Through your service-oriented support and technical expertise, you ensure satisfied customers and make sure that customer feedback is resolved quickly.
- Holistic account management: You are responsible for the inquiries of our existing clients.
- Your goal is to handle customer inquiries independently.
- Interface & Technical Understanding: You analyze complex inquiries and understand the core issues.
- If you cannot resolve inquiries yourself, you forward them to Technical Support.
- Effective customer communication: You understand customer issues at their core, independently review customer data and information, and are responsible for assisting our customers quickly, accurately, and solution-oriented.
- Process Improvement: To continuously enhance our product and service, you identify development potentials, contribute ideas, and serve as the link between our customers and us.
- Knowledge Base: You are independently responsible for maintaining and developing our Help Center, our AI solutions, and automations.
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Our expectations of you
Education
- You bring a solid technical background (e.g., through a related degree, IT-related projects, or demonstrable tech experience) and are eager to dive deep into our product architecture.
Qualifications
- Technical Foundation & Product Understanding: You are not a traditional programmer, but you understand how digital products work under the hood.
- Strong interface communication: As a bridge between our clients and the development team, you translate complex technical issues into understandable language – and vice versa.
- You can structure customer feedback so precisely that our developers can immediately work with it.
- Owner mentality: You see yourself as an entrepreneur in your own domain.
- When a technical issue arises, you approach troubleshooting in a structured manner rather than giving up immediately.
- Independent work: You love to find solutions independently in the spirit of hello again.
- Courage to innovate: You challenge existing processes and leverage data or technological trends to make our customer service even smarter.
- You are not afraid of mistakes, but see them as learning opportunities.
- Communication: You possess excellent German and English skills.
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What we offer
- For this internship position, we offer a gross monthly salary of €2,700 (full-time basis).
- Depending on qualifications and experience, there is a possibility of overpayment.
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Benefits
Health, Fitness & Fun
- 🤫Relaxation Rooms
- 🙂Health Care Benefits
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 🏋🏿♂️Fitness Offers
- 🎳Team Events
Work-Life-Integration
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🏠Home Office
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
hello again GmbH
Leonding, Wien
At hello again, we are dedicated to helping businesses keep their customers loyal and engaged through a simple digital solution. Our goal is to become the leading European provider of digital loyalty solutions. Through our tailored loyalty app with CRM capabilities, companies gain loyal and new customers while also driving more sales. We are proud that over 400 businesses have already come to rely on us as satisfied customers - and that number is continually growing every day!
Description
- Company Size
- 50-249 Employees
- Founding year
- 2017
- Language
- German, English
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Workingconditions
4.0Engineering
4.0Career Growth
3.8Culture
4.5
Technical Customer Support Manager
- Salary
- from 2.700 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.002 € net/Month
- Location
- Leonding
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
