Job
- Level
- Experienced
- Job Field
- IT, Project, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 53.802 € Gross/Year
- Location
- Graz, Vienna, Pörtschach am Wörther See
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you build strong customer relationships, prepare service offers, and conduct regular meetings. Additionally, you oversee reporting to ensure top-tier customer satisfaction.
Job Technologies
Your role in the team
- In this role you will represent our service area, building strong customer relationships, and driving service excellence.
- You will manage key alignment meetings, craft service offers, contribute to our service portfolio, and oversee reporting to ensure top-tier customer satisfaction.
- Representing the Netconomy service area on the customer side in close cooperation with the internal support teams.
- Conducting alignment and quarterly meetings with customers and partners.
- Creating service offers and contracts.
- Contributing to the development of the NETCONOMY service portfolio.
- Responsibility for monthly reporting (KPIs, SLA reports, billing, etc.).
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Our expectations of you
Qualifications
- Knowledge in the area of service management.
- You're no stranger to the terms 'DevOps' and 'ITIL'.
- High willingness to learn new technologies independently.
- Unabhängiger Arbeitsstil und ein hohes Maß an Problemlösungskompetenz.
- Communicative personality with a high team spirit.
- Acting with composure and confidence in critical situations (e.g., during a customer system outage).
- Excellent communication skills in English (at least B2 level).
- German skills.
- Knowledge of web operations.
- ITIL certification or similar is a plus.
Experience
- Extensive experience in customer service and consulting.
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Benefits
More net
- 🚙Poolcar
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 🚎Public Transport Allowance
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 👩⚕️Company Doctor
- 🎳Team Events
- 🚲Bicycle Parking Space
- 🙂Health Care Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🧳Relocation Support
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
NETCONOMY
Graz, Madrid, Belgrade, Novi Sad, Pörtschach, Graz, Graz, Zürich, Wien, Dortmund, Amsterdam, Berlin
NETCONOMY is a leader in designing digital platforms and customer experience innovations, helping companies to identify and successfully capitalize on digital potential. Our flexible, scalable solutions are based on the latest technologies from SAP, Google Cloud, and Microsoft Azure. With over 20 years of experience and nearly 500 experts across Europe, we help our clients increase their innovation power and expand their core businesses into the digital world.
Description
- Company Size
- 250+ Employees
- Founding year
- 2000
- Language
- English
- Company Type
- Digital Agency
- Working Model
- Hybrid
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Engineering
3.8Culture
4.5Career Growth
3.7Workingconditions
4.2
Service Delivery Manager
- Salary
- from 53.802 € Gross/Year
- Location
- Graz, Vienna, Pörtschach am Wörther See
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply