Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 38.640 € gross/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you monitor the local IT and retail infrastructure, coordinate IT service providers according to service level agreements, and identify improvement potentials to optimize IT operations.
Job Technologies
Your role in the team
- As an IT Service Manager (m/f/d), you passionately ensure a stable IT operation, keep technical requirements in view, and work together with service providers and the global IT team to ensure a high-performance, secure, and continuously optimized local IT and retail infrastructure.
- You are the primary contact for technical requirements of internal and external clients.
- You manage our IT service providers within the scope of our SLA and set up performance reports.
- You monitor the smooth operation of the local IT and retail infrastructure.
- You identify risk topics in IT operations, assess them, and outline options for continuous improvement.
- You support the global IT team with ongoing projects and ensure efficient local implementation.
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Our expectations of you
Education
- Technical education and 3-5 years of professional experience in IT Operations and Service Management or a similar position.
Qualifications
- Good knowledge of working with relational databases (SQL) as well as common AI Agents.
- ITIL know-how as well as technical understanding of operational processes and IT infrastructure.
- Structured, self-reliant, and service-oriented working style with a high quality standard.
- Excellent German & English skills.
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What we offer
- An exciting and versatile role in a dynamic, successful company.
- Individual development.
- Attractive benefits such as product discounts and the use of our products for personal use.
- Flexible working hours and the possibility of working from home.
- Good public accessibility (U6, S-Bahn – Handelskai).
- Complimentary drinks, coffee, tea, and fresh fruit.
- For this responsible position, we offer an attractive salary that corresponds to your qualifications and professional experience.
- Regardless, the collective agreement minimum salary for this position is € 38,640 gross per year, based on the collective agreement for employees and apprentices in trading companies.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
About Your Employer
Vorwerk
Vorwerk is an internationally active family-owned company that works every day to improve people's lives. Vorwerk offers high-quality household appliances and services that result from direct contact with the people who use them.
Description
- Founding Year
- 1823
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consumer Goods, Branded Goods
IT Service Manager
- Salary
- from 38.640 € gross/yearEstimated net salary based on the gross salary in the job ad.from 28.778 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
