Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Onsite
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 81.760 € gross/year
Job Summary
In this role, you will develop monitoring and reporting solutions to oversee the performance and availability of complex IT environments, proactively identifying issues while closely collaborating with various technical teams.
Job Technologies
Your role in the team
- As a Systems Engineer Monitoring & Reporting, you will ensure effective monitoring, reporting, and visibility of the health, performance, availability, and capacity of complex IT environments.
- In this role, you will define, implement, maintain, and continuously improve monitoring and reporting solutions that enable proactive identification of incidents, performance degradation, capacity constraints, and service risks.
- You will work closely with infrastructure, application, operations, and service management teams to ensure that relevant monitoring data is collected, correlated, analyzed, and translated into meaningful operational and management information.
- Success in this role is demonstrated through reliable monitoring coverage, high-quality reporting, early identification of potential issues, and continuous improvement of service transparency and stability.
- Design, implement, configure, and continuously improve enterprise monitoring and reporting solutions across complex IT environments.
- Define monitoring requirements, thresholds, alerts, dashboards, KPIs, and reporting standards in cooperation with technical and service management teams.
- Monitor availability, performance, capacity, infrastructure health, and service quality across relevant platforms and technologies.
- Analyze monitoring data, events, alerts, and trends to identify performance degradation, capacity issues, recurring incidents, and potential service risks.
- Develop and maintain operational dashboards, SLA/KPI reports, service-performance reports, and management reporting.
- Support proactive problem management and root-cause analysis by providing monitoring data, trend analysis, and performance insights.
- Ensure appropriate monitoring coverage for new or changed infrastructure and services.
- Identify opportunities for automation, event correlation, alert optimization, and reduction of monitoring noise and false positives.
- Work with technical teams to continuously improve service availability, observability, operational efficiency, and reporting quality.
- Act as the Subject Matter Expert for monitoring and reporting, providing technical guidance, best practices, and support for complex monitoring-related issues.
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Our expectations of you
Education
- Technical college degree and/or relevant work experience.
Qualifications
- Key skills including knowledge of CheckMK/Nagios, Grafana, Linux, Bash, PowerShell, Python, REST/SOAP APIs, monitoring plugin development.
- Knowledge of system programming practices for specific roles.
- Demonstrated focus on delivering reliable outcomes for customer environments.
- Fluent in English and German.
- CheckMK/Nagios, Grafana, Linux, Bash, PowerShell, Python, REST/SOAP APIs, monitoring plugin development.
- Vertrautheit mit hybriden Infrastrukturumgebungen.
- Relevante technische Zertifizierungen.
Experience
- Hands-on experience troubleshooting and resolving monitoring and reporting issues.
- Experience working within structured processes such as incident, problem, change and inventory management.
- Experience with automation tools or scripting for system programming tasks.
- Experience working in multi-vendor or enterprise-scale IT environments.
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What we offer
- At Kyndryl, we recognize the value of top talent - that's why we're proud to offer a compensation package that exceeds market standards for this role.
- The minimum yearly salary suitable for this full-time role as a Systems Engineer Monitoring & Reporting is €81,760.
- Your actual salary will be discussed in a personal interview, taking into account your professional experience as well as qualifications and educational background.
- As this role is dedicated to supporting our customers in Austria, a valid work permit is a prerequisite for this opportunity.
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Topics You Will Work On
Job Locations
About Your Employer
Kyndryl Austria
We are committed to improving business-critical IT systems at the heart of digital transformation. Together with our partners and thousands of customers, we develop solutions that help businesses achieve digital excellence.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Systems Engineer Monitoring & Reporting
- Salary
- from 81.760 € gross/yearEstimated net salary based on the gross salary in the job ad.from 52.694 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
