Level: Junior

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 35.000 € Gross/Year

Location: Vienna

Working Model: Hybrid, Onsite

Job Summary

In this role, you analyze software issues in the finance sector, communicate with users, and systematically develop solutions via phone and email. Your passion lies in solving problems in an analytical way.

Job Technologies

Microsoft Excel

Your role in the team

We are currently looking to strengthen our team for Online Software Support / Helpdesk. You will communicate with software users in the finance sector and analyze reported issues in their application together with them. These could include, for example, incorrect references (similar to Excel) or a bug in the system. You will take care of the problem and resolve it together with the customer.
Your main activity focuses on phone/online meetings and email, meaning you should enjoy communicating with people. Troubleshooting should be a passion of yours, where you approach it analytically and systematically work through possible solutions. Additionally, it is important that you enjoy working with modern technologies on a computer.

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Our expectations of you

Education

Completed HTL/Matura, ideally with a technology internship, IT training

Qualifications

Interest in technology and good computer skills (especially in Excel), ideally with controlling software experience.
Excellent communication skills, solution-oriented approach, analytical skills
Enjoyment in contact with people, communicative, helpful, friendly, a pleasant voice
Fluent German (C2) and ideally good English skills (B2)
The passion for solving problems (puzzles ;-))

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What we offer

An exciting, challenging activity
Flexibility regarding the workplace (mobile working, working hours)
Target salary starting from €2,200/month gross, depending on prior knowledge, bonus possible.
Full-time position in a family-run business with friendly bosses
Independence in your area plus a mentor for your further development
Excellent opportunities for further training and career development.
International environment, worldwide clients
The opportunity to work with the most advanced technologies, including AI.
Flat hierarchies, short decision-making paths, agile, structured work processes
Modern office near Mariahilfer Straße in Vienna