Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.547 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle technical user inquiries, analyze complex issues in IT infrastructure, and maintain the knowledge base on Microsoft technologies such as Windows Server and Active Directory.
Job Technologies
Your role in the team
- Acceptance and processing of technical user requests including consultation (by phone, remote, written)
- Documentation of activities in the ticket system including dispatching to interfaces such as the 2nd Level Support.
- Complex error analysis and support of IT infrastructure with a focus on Microsoft technologies (Windows Server, Active Directory, Office 365, Exchange, Powershell, etc.)
- Regular editing and maintenance of our knowledge database supports you in expanding your know-how.
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Our expectations of you
Education
- Relevant IT training (IT/Computer Science apprenticeship, HTL or technical college degree in network technology, or similar) or very good general IT knowledge through self-study.
Qualifications
- German and Slovak at C1 level and English at B2 level
- Knowledge in Active Directory, Exchange, and Servers is an advantage.
- Strong understanding of contexts and pronounced service orientation
- Analytical thinking, accuracy, and commitment are your strengths.
Experience
- Initial experience in Customer Care or IT Support is desirable.
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What we offer
- For this diverse position, we offer you a gross monthly salary based on collective agreement on a full-time basis of EUR 2,547 gross, depending on qualifications and prior experience.
- You will receive a language allowance on top for your foreign language skills!
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
PIDAS Österreich Gesellschaft m.b.H.
Graz
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st Level IT Supporter
- Salary
- from 2.547 € Gross/MonthNet salary converted from the gross salary in the job ad.from 1.931 € net/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
