Job
- Level
- Experienced
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Temporary employment
- Salary
- from 2.759 € gross/month
Job Summary
In this role, you will assist users with IT inquiries via phone, in writing, and in person. You will handle the setup of devices, document processes, and maintain IT asset management while collaborating with the team.
Job Technologies
Your role in the team
- Solution-oriented support for support cases via telephone hotline, ticket system, and personal contact in close collaboration within the helpdesk team.
- Creation of IT service documentation for the helpdesk together with the system engineers.
- Management of IT asset management (device inventory, on-site surveys, etc.) as well as coordination of repairs.
- Setup, configuration, and installation of IT end devices (Windows, Apple, and Android).
- Participation in large-scale projects (IT migrations, events, etc.).
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Our expectations of you
Education
- Relevant IT education (e.g., HTL diploma or apprenticeship with relevant professional experience) or comparable knowledge in the IT environment, such as in support processes, help desk, or 1st-level support.
Qualifications
- Enthusiasm for direct customer communication (especially via phone) and teamwork.
- Familiarity with modern standard IT services, hardware, and software products.
- Professional handling of sensitive data and a focus on IT security are selbstverständlich for you.
- Very good German skills and good English skills.
- Relevant professional development is a personal concern for you.
- Sensitivity in dealing with gender, diversity, and sustainability.
Experience
- Experience in handling and supporting Apple devices (iOS, iPadOS, macOS) is an advantage.
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What we offer
- Monthly gross salary of EUR 2,759.20 (14 times per year) on a full-time basis for 40 hours/week; classification according to § 54 University Collective Agreement, pay grade IIIa.
- Higher salary possible with relevant prior experience.
- Flexible working hours and the possibility of remote work.
- Additional days off according to the collective agreement.
- Climate-friendly mobility promotion (subsidies, university bike).
- Comprehensive training opportunities.
- Good work-life balance and cooperation with childcare facilities.
- Occupational health promotion.
- Additional pension fund provision.
- Good accessibility by public transport.
- Central location in the university district with comprehensive infrastructure.
- Cafeteria on campus.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Universität für Musik und darstellende Kunst Graz
Graz
The Kunstuniversität Graz (KUG) is an internationally renowned institution of higher education, with over 2000 students in Graz and Oberschützen. It offers highly qualified instruction in the arts and sciences at 17 institutes and 2 graduate schools.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
Employer reviews
by devworkplaces.com
Total
(1 Review)3.0
Workingconditions
3.8Career Growth
2.8Culture
2.7Engineering
2.6
IT Service Desk employees
- Salary
- from 2.759 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.036 € net/month
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
