Job
In this role, you will be responsible for delivering and improving IT services, addressing complex requests, managing modern workplace solutions, and collaborating closely with international IT teams.
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Job technologies
Your role in the team
- Shared responsibility for the provision and continuous improvement of IT services at the Wolfurt headquarters.
- Processing complex incident and service requests as well as supporting the helpdesk team as a technical escalation point.
- Participation in the operation and further development of the workplace and client infrastructure, including Microsoft 365, Endpoint Management, Mobile Device Management, and Asset Management.
- Support and further development of local infrastructure services such as network technology, application servers, conference room technology, printing solutions, and media technology.
- Support in the implementation and standardization of modern workplace solutions and service processes.
- Active collaboration with the Corporate IT teams to ensure efficient processes, uniform standards, and high service quality.
- Collaboration with external service providers, manufacturers, and software suppliers.
- Participation in the analysis, documentation, and sustainable resolution of technical issues.
- Active support in the further development of IT services at the Wolfurt headquarters.
Our expectations of you
Qualifications
- Excellent knowledge of the Microsoft Office environment as well as in supporting modern client and workplace solutions.
- Routine with Microsoft 365, Endpoint Management, Mobile Device Management, and Asset Management.
- Good knowledge of network, infrastructure, and collaboration technologies.
- Enthusiasm for competently supporting employees and colleagues with technical questions.
- Strong service orientation as well as high communication and team skills.
- Independent, structured, and responsible way of working.
- Enjoyment in collaborating with different departments, international IT teams, and external partners.
- Very good German and good English skills.
Experience
- Several years of professional experience in IT support, workplace engineering, or IT operations.
- Experience in analyzing and sustainably solving complex technical issues.
What we offer
- International and national projects.
- Flexible working hours.
- Sports and fitness offerings.
Benefits
Health, fitness & fun
Higher take-home pay
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
Wolfurt
Doppelmayr/Garaventa is the world's leading manufacturer of cable cars and ropeways, with production facilities and sales offices in more than 35 countries.
- Established Company
- Onsite, Hybrid
- Engineering Industry
Employer reviews
- Team culture
- 4.3
- Working conditions
- 4.5
- Engineering
- 3.3
- Career growth
- 3.8
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