Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.449 € Gross/Month
- Location
- Vöcklabruck
- Working Model
- Onsite
Job Summary
In this position, you provide comprehensive on-site and remote IT support, resolve technical issues, manage hardware, and assist with projects while collaborating with various teams and systems like ServiceNow and M365.
Job Technologies
Your role in the team
- In this role, you will be responsible for providing first-class IT support for locations and users.
- User Engagement: They serve as the central point of interaction for local IT topics such as clients, mobile devices, WLAN, AV, and conference rooms.
- Walk-up Support: At a clearly defined location, you provide users with competent assistance for open IT issues.
- Hands-on Support: You provide on-site assistance for issues in the areas of network, compute, storage, telephony, and printing services.
- Remote Support: When needed, you assist remote users via phone, Microsoft Teams, or LogMeIn, including screen sharing.
- Hardware Management: You manage the on-site inventory of PCs and mobile devices in lockable storage and coordinate device exchanges with central depots or manufacturers.
- Project support: You assist with site projects such as relocations, renovations, or wiring, as well as large infrastructure projects.
- Location access: You support access management for external resources such as service providers or employees.
- Troubleshooting: You analyze and resolve hardware and software issues of varying complexity for PCs, printers, and barcode scanners.
- Ticket & SLA Management: You process open tickets in the queue (ServiceNow) promptly and ensure compliance with SLAs.
- Collaboration: You cooperate with the Operations Center (HOC), the Service Desk, third-party vendors, and Level-3 product teams.
- Documentation: You keep site plans, network diagrams, and the CMDB database up to date.
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Our expectations of you
Education
- Education: You hold a Bachelor's degree in Computer Science, Information Management, or a technical IT field, or alternatively, you have completed training as an IT specialist.
Qualifications
- System knowledge: Proficiency in ServiceNow (Snow), M365, and Intune is required.
- Language skills: You communicate fluently in German and English (each at C1 level).
- Personality: You possess a positive, customer-oriented service attitude as well as the ability to learn quickly and adapt.
- Work permit: A valid legal work permit for the European Union or the specific country is mandatory.
Experience
- Professional Experience: You have at least 2 years of relevant IT professional experience with client and PC technologies.
- Industry knowledge: You bring experience from an enterprise environment or the manufacturing industry.
- Network knowledge: Additional experience with enterprise or IT/OT networks is advantageous.
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What we offer
- A modern workplace in "Voluson Valley," the innovation hub for state-of-the-art ultrasound devices, where work is focused on healthcare without borders, as well as an attractive salary of at least €3,449.08, with willingness to overpay depending on suitability and qualifications.
- Collaboration within a manageable on-site team consisting of a Junior Technician and the Onsite IT Operations Manager.
- Monday - Friday from 08:00 to 17:00 (including a 1-hour break).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Randstad Austria GmbH
Die Randstad Austria GmbH ist der österreichische Ableger der niederländischen Randstad N.V., dem weltweit führenden Personaldienstleister. Das Unternehmen fungiert als Bindeglied zwischen Arbeitssuchenden und Unternehmen.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Technician
- Salary
- from 3.449 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.432 € net/Month
- Location
- Vöcklabruck
- Working Model
- Onsite
- Diversity
- Open for all genders
