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IT Support Engineer

NETCONOMY

Job

  • Level
    Experienced
  • Job Field
    IT, Support, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 34.622 € Gross/Year
  • Location
    Graz
  • Working Model
    Hybrid, Onsite

    • Job Summary

    In this role, you will handle technical requests, troubleshoot hardware and software issues, manage user accounts, collaborate with System Engineers, and maintain IT documentation.

    Job Technologies

    Your role in the team

    • As IT Support Engineer, you will provide frontline technical support by troubleshooting hardware, software, and network issues, while managing user accounts, system updates, and basic security tasks.
    • You will document and resolve incidents through ticketing systems, escalate complex problems when necessary, and ensure compliance with IT policies.
    • Being the first point of contact for our internal IT infrastructure and related topics.
    • Handling incidents within the CORE IT Ticket System, and dispatching them to our System Engineers, in case they cannot be solved by Support Engineers.
    • Managing client and hardware devices.
    • Processing requests (e.g., access, hardware, software, etc.) according to approval workflows.
    • Acting as the Service Owner for specific services (e.g., overseeing day-to-day operations and driving ongoing service improvements).
    • Maintaining our knowledge base.
    • Working closely with our System Engineers on roadmap projects and other complex topics.
    • Preparing and continuously updating our IT documentation.

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    Our expectations of you

    Education

    • High degree of security awareness.

    Qualifications

    • Advanced knowledge of Client Systems (Windows & Apple).
    • Practical insights into IT infrastructures and/or IT support.
    • Basic know-how of network management, Active Directory and Azure/Microsoft 365 Cloud.
    • Proactivity and drive to learn.
    • Outstanding problem-solving skills.
    • Excellent communication skills in English (at least B2 level).
    • Willingness to further develop professionally and acquire new skills.
    • Advanced knowledge in Azure/Intune/Microsoft 365.
    • German skills.

    Experience

    • Experience with the ticketing system ServiceNow.

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    Benefits

    More net

    Health, Fitness & Fun

    Work-Life-Integration

    Food & Drink

    Job Locations

    Map of company locations
    • Location Graz

      Location Graz

      Brauquartier 2

      8055 Graz

      Austria

    Topics that you deal with on the job

    This is your employer

    NETCONOMY

    NETCONOMY

    Graz, Madrid, Belgrade, Novi Sad, Pörtschach, Graz, Graz, Zürich, Wien, Dortmund, Amsterdam, Berlin

    NETCONOMY is a leader in designing digital platforms and customer experience innovations, helping companies to identify and successfully capitalize on digital potential. Our flexible, scalable solutions are based on the latest technologies from SAP, Google Cloud, and Microsoft Azure. With over 20 years of experience and nearly 500 experts across Europe, we help our clients increase their innovation power and expand their core businesses into the digital world.

    Description

  • Company Size
    250+ Employees
  • Founding year
    2000
  • Language
    English
  • Company Type
    Digital Agency
  • Working Model
    Hybrid
  • Industry
    Internet, IT, Telecommunication

    • Dev Reviews

    by devworkplaces.com

    Total

    (2 Reviews)
    4.0

    • Engineering

      3.8

    • Career Growth

      3.7

    • Culture

      4.5

    • Workingconditions

      4.2
    All Dev Reviews on devworkplaces.com
    Logo NETCONOMY

    IT Support Engineer

    NETCONOMY
    Salary
    from 34.622 € Gross/Year
    Location
    Graz
    Working Model
    Hybrid, Onsite
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