Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 34.622 € Gross/Year
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical requests, troubleshoot hardware and software issues, manage user accounts, collaborate with System Engineers, and maintain IT documentation.
Job Technologies
Your role in the team
- As IT Support Engineer, you will provide frontline technical support by troubleshooting hardware, software, and network issues, while managing user accounts, system updates, and basic security tasks.
- You will document and resolve incidents through ticketing systems, escalate complex problems when necessary, and ensure compliance with IT policies.
- Being the first point of contact for our internal IT infrastructure and related topics.
- Handling incidents within the CORE IT Ticket System, and dispatching them to our System Engineers, in case they cannot be solved by Support Engineers.
- Managing client and hardware devices.
- Processing requests (e.g., access, hardware, software, etc.) according to approval workflows.
- Acting as the Service Owner for specific services (e.g., overseeing day-to-day operations and driving ongoing service improvements).
- Maintaining our knowledge base.
- Working closely with our System Engineers on roadmap projects and other complex topics.
- Preparing and continuously updating our IT documentation.
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Our expectations of you
Education
- High degree of security awareness.
Qualifications
- Advanced knowledge of Client Systems (Windows & Apple).
- Practical insights into IT infrastructures and/or IT support.
- Basic know-how of network management, Active Directory and Azure/Microsoft 365 Cloud.
- Proactivity and drive to learn.
- Outstanding problem-solving skills.
- Excellent communication skills in English (at least B2 level).
- Willingness to further develop professionally and acquire new skills.
- Advanced knowledge in Azure/Intune/Microsoft 365.
- German skills.
Experience
- Experience with the ticketing system ServiceNow.
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Benefits
More net
- 🚙Poolcar
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 🚎Public Transport Allowance
Health, Fitness & Fun
- 👨🏻🎓Mentor Program
- ⚽️Tabletop Soccer, etc.
- 🧠Mental Health Care
- 👩⚕️Company Doctor
- 🎳Team Events
- 🚲Bicycle Parking Space
- 🙂Health Care Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🧳Relocation Support
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- 🏠Home Office
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Job Locations
Location Graz
Brauquartier 2
8055 Graz
Austria
Topics that you deal with on the job
This is your employer
NETCONOMY
Graz, Madrid, Belgrade, Novi Sad, Pörtschach, Graz, Graz, Zürich, Wien, Dortmund, Amsterdam, Berlin
NETCONOMY is a leader in designing digital platforms and customer experience innovations, helping companies to identify and successfully capitalize on digital potential. Our flexible, scalable solutions are based on the latest technologies from SAP, Google Cloud, and Microsoft Azure. With over 20 years of experience and nearly 500 experts across Europe, we help our clients increase their innovation power and expand their core businesses into the digital world.
Description
- Company Size
- 250+ Employees
- Founding year
- 2000
- Language
- English
- Company Type
- Digital Agency
- Working Model
- Hybrid
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Engineering
3.8Career Growth
3.7Culture
4.5Workingconditions
4.2
IT Support Engineer
- Salary
- from 34.622 € Gross/Year
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply
