Job
In this role, you will be the central contact for CAD and PLM support, handle installations, address support tickets, and manage the 3D CAD model library along with problem cause analysis.
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Job technologies
Your role in the team
- Primary contact for user issues in the CAD and PLM domain (Solid Edge/Siemens).
- Recording, prioritization, and processing of support cases.
- Installation and support for 200+ CAD users.
- Create and manage the 3D CAD model library (management of standard parts).
- Independent research into possible causes of the problem.
- Documentation of support cases in the ticketing system.
Our expectations of you
Education
- Completed technical training (preferably with a focus on IT) or an equivalent qualification.
Qualifications
- Knowledge of Solid Edge/COMOS is an advantage.
- Basic networking knowledge (TCP/IP, DHCP, DNS) is desirable.
- Excellent German and good English skills, both written and spoken.
- Passion and joy in managing professional IT systems.
- Social competence, communication skills, and team ability.
- Friendly demeanor and professional conduct.
- Calm, structured, and results-oriented working style.
- Hands-on mentality and a high level of helpfulness.
- Enthusiasm for new technologies and interest in continuous learning.
- High degree of personal responsibility as well as enjoyment in error analysis and troubleshooting.
Experience
- Relevant professional experience in the field of Client Support.
What we offer
- An exciting and challenging position in an internationally operating company.
- A pleasant working environment in a dynamic team.
- Flexible working hours.
- Subsidized company canteen.
- Attractive employee events (summer party, barbecue, ...).
- Easily accessible by public transport and available parking spaces.
- For this position, a gross monthly salary of EUR 3,500.00 to EUR 5,000.00 is offered, depending on relevant professional experience and qualifications. A willingness to pay above this range is possible for suitable qualifications.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
More about the recruiting agency
HR Consulting Alexander Wozak GmbH has been providing tailored solutions in personnel consulting and executive search for over 26 years. The company specializes in the search and selection of specialists and executives in the fields of IT, technology, industry, sales, and management.
- Recruiting Agency
- Onsite, Hybrid
- Recruitment Agency
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