Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.380 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle end-to-end IT support, address hardware and software issues, document processes, coordinate escalations, provide user training, and manage IT resources effectively.
Job Technologies
Your role in the team
- End-to-End IT support for users, remote or on-site, including documentation of all interactions (calls, chats, on-site support).
- Processing of ad-hoc IT requests, such as software troubleshooting, hardware installation, or peripheral device setup.
- Assumption of responsibility for user inquiries, as well as clear communication of status and results.
- Coordination of escalations and support activities with internal IT teams, service providers, and suppliers.
- Implementation of solutions in accordance with company policies.
- Support for using the IT-Connect service portal, including guidance on creating Incidents and Service Requests.
- User training through the creation and updating of IT knowledge articles.
- Ordering, configuration, deployment, and support of IT equipment as well as assistance with onboarding and offboarding processes, including registration and issuance of IT resources in accordance with Keller Group IT standards.
- Management of user, device, and asset data in AD, Intune, and ServiceNow, including inventory and stock management.
- Support with deployment and decommissioning activities, including on-site installation and removal of network components, printers, and IT hardware at office and construction sites.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Fluent oral communication skills in English (additional foreign languages are an advantage).
- Ability to work effectively and cooperatively within a team.
- Ability to assess and prioritize IT issues as well as to organize daily tasks in a structured manner.
- High customer and service orientation with a strong focus on details and quality.
- Ability to work independently and find solutions to problems.
- Direct accessibility and quick responsiveness towards users, especially remote employees with limited time windows.
- ITIL or CompTIA certification is an advantage.
Experience
- 1-2 years of professional experience in Service Desk support or a comparable position is desirable.
- Experience with ticketing systems, remote support tools, Windows 11, Microsoft Office 365, and Active Directory is an advantage.
This text has been machine translated. Show original
What we offer
- Gross monthly salary EUR 3,380.00 according to collective agreement plus allowances based on 39 hours per week (overpayment possible - depending on qualification and experience).
This text has been machine translated. Show original
Job Locations
This is your employer
Keller Grundbau GesmbH
Unabhängig von der Größe eines Projekts, verfügt Keller über das Know-how und die Erfahrung, um schnell technisch führende und kosteneffiziente Lösungen anzubieten, diese sicher auszuführen und zu einem erfolgreichen Abschluss zu führen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT Support Technician
- Salary
- from 3.380 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
