Job
- Level
- Experienced
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 66.806 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for the development of IT service processes, manage them commercially, and design new solutions for the product portfolio.
Job Technologies
Your role in the team
- Responsibility for the operation and further development of existing solutions as well as projects related to infrastructure and service processes (ITSM, ITIL, etc.).
- Commercial planning, management, and performance control of the solutions.
- Conceptualization and implementation of the solution strategy and the development of new solutions.
- Structuring the portfolio and its resources within the product family.
- Support in the creation of proposals and service descriptions.
- Client (internal) for development, projects, and operations.
- Collaboration with Business Partner Management and Operations.
- Preparation and analysis of technical requirements as well as intensive contact with the business units of the BRZ.
- Execution of the approval of service reviews.
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Our expectations of you
Education
- Completed technical or business education (university, university of applied sciences).
Qualifications
- Advanced knowledge in requirements analysis.
- Strong customer and service orientation.
- Strategic foresight and the ability to motivate, develop, and confidently lead a virtual team in a challenging environment.
- Personal strength and composure in dealing with complex situations, as well as the ability to make clear decisions under challenging conditions.
Experience
- At least 5 years of experience in product or project management or service management in an IT-related environment.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Bundesrechenzentrum GmbH
Wien
The Bundesrechenzentrum GmbH is the leading IT service provider and E-Government partner of the Austrian government. With over 1,200 employees, BRZ supports more than 30,000 IT jobs at 1,200 locations and achieves an annual revenue of 260 million euros.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(5 Reviews)3.8
Engineering
3.2Culture
4.2Career Growth
4.0Workingconditions
3.8
Solution Manager Service Processes
- Salary
- from 66.806 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
