Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.105 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will lead an IT service center by developing first- and second-level support, planning IT projects, and optimizing service processes while collaborating closely with internal departments and service providers.
Job Technologies
Your role in the team
- Technical, organizational, and personnel management of the IT Service Center (7 people).
- Leadership and development of the First- and Second-Level Support teams.
- Ensuring a stable and efficient IT service operation.
- Responsibility for Service-Level Management as well as continuous optimization of support processes.
- Active participation in operational IT support as well as assistance with complex support cases and escalation.
- Responsibility for IT budget planning, procurement, and supplier management.
- Further development of the deployed IT service tools and support processes.
- Close collaboration with internal departments as well as external service providers.
- Further development of IT standards and best practices.
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Our expectations of you
Education
- You have completed an IT-specific education (HTL, FH, university, or comparable) and are familiar with current IT technologies, tools, procedures, and applications.
Qualifications
- Team-oriented leader.
- Broad IT general knowledge (client, infrastructure, and application environment).
- Familiarity with current IT technologies and support structures.
- Winning and empathetic hands-on leadership personality.
- High service and customer orientation.
- Structured and quality-conscious way of working.
- Analytical thinking and problem-solving skills.
- Strong communication skills.
- Excellent German skills as well as good English skills.
Experience
- At least 10 years of professional experience in the IT (service) sector.
- Several years of leadership experience in an IT team (at least 3 years).
- Experience in Service-Level Management and IT Service Operations.
- Experience with standard software (e.g., Windows, Microsoft 365, Client Management).
- Experience in planning and implementing IT projects.
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What we offer
- Employment scope: 40 hours per week.
- Contract: permanent.
- Minimum salary: According to the collective agreement, the gross monthly salary is € 4,105.60 (pay group IVa, standard level 1). With recognized prior experience, classification into a higher qualification level and a correspondingly higher starting salary is possible.
- We offer a versatile and responsible position with a high degree of creative freedom, as well as a well-functioning and motivated IT team.
- If you value an excellent working environment with opportunities for personal and professional development and would like to work in a modern, innovative university setting, you are in the right place.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Universität für Musik und darstellende Kunst Wien
As an international leader for studies in music and other performing arts along with related academic disciplines since 1817, the university currently provides training to close to 3,000 students from over 70 countries in 115 degree programmes and 41 supplementary programmes run by 25 departments.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
Head of the IT Service Center
- Salary
- from 4.105 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
