Level: Experienced

Job Field: IT, Support, System

Employment Type: Full Time

Contract Type: Temporary employment

Salary: from 4.047 € Gross/Month

Location: Klagenfurt

Working Model: Onsite

Job Summary

In this role, you will work at the service desk, leading support processes, analyzing requests and outages, optimizing workflows, maintaining the knowledge base, while coordinating with external service providers.

Your role in the team

Participation and technical management of the Service Desk as well as organizational leadership in connection with an external service provider.
1st level support including error analysis, troubleshooting, and ticket documentation.
Monitoring and analysis of IT and medical technology inquiries.
Analysis of disruptions and inquiries to identify underlying issues.
Coordination between 1st and 2nd level support as well as external service providers.
Quality assurance (ticket reviews, SLA monitoring).
Optimization of service processes and maintenance of the knowledge database.
Promotion of team cohesion and communication as well as participation in cross-house on-call duty.

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Our expectations of you

Education

Matura (You are welcome to apply if the required qualification is completed by the end of September 2026).
A solid understanding or practical professional experience in the following areas is desirable: experience in a technical Service Desk, IT-related training and/or basic IT knowledge (Windows clients, Office, printers, mobile devices, network, etc.), ITIL knowledge.

Qualifications

Professional demeanor and excellent communication skills (moderation, presentation).
Driver's license 'B'.
German language skills (at least C1 level according to the Common European Framework of Reference for Languages).
Enjoyment and pleasure in dealing with people, good manners and confident demeanor, as well as strong communication skills.
Resilience and conflict management skills, a confident handling of stressful situations, and reflective self-care.
High willingness to learn - as a specialist in the Service Desk of IKTMT, one gains insight into all the services of the department.
Understanding the challenges of new technologies that users face daily.
User- and service-oriented thinking.