Job
In this role, you support customers in 1st and 2nd level support, analyze IT issues, optimize the IT infrastructure, and document all processes in the ticket system.
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Job technologies
Your role in the team
- They support customers in 1st & 2nd level support on-site as well as remotely and are the first point of contact for technical inquiries and disruptions.
- You are responsible for the ongoing management and optimization of the IT infrastructure.
- You investigate IT issues by conducting independent research to identify the causes and find effective solutions.
- They maintain comprehensive documentation of support cases in the ticketing system.
- They manage case handling through the structured intake, prioritization, and processing of inquiries via phone, email, and ticket system.
Our expectations of you
Education
- Completed technical education (university/FH/HTL/apprenticeship).
Qualifications
- Very good German and good English skills.
- Analytical thinking, problem-solving skills, and customer orientation.
- Willingness to work in shifts or on-call duty.
- Class B driver's license as well as own vehicle.
Experience
- At least 3 years of professional experience in 1st and 2nd Level Support.
- Good knowledge of Microsoft operating systems as well as experience with ticketing systems.
What we offer
- The gross monthly salary starts at €3000 and depends on your individual experience.
- Of course, there is a willingness to pay above the standard rate; we are happy to discuss this with you personally.
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Food & drink
Job locations
More about the recruiting agency
APC Business Services GmbH, founded in 1999, is an established personnel service provider specializing in the ICT sector, matching experts for IT and project management.
- Recruiting Agency
- Full Remote, Hybrid, Onsite
- Recruitment Agency
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