Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.010 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this position, you handle IT issues and user requests in 1st Level Support, performing installations and troubleshooting of Windows workstations and mobile devices.
Job Technologies
Your role in the team
- Receipt, recording, and prioritization of IT disruptions and user requests via phone, email, and ticketing system (ManageEngine ServiceDesk Plus).
- Installation, setup, administration, and troubleshooting (via remote support) of Windows workstations, printers, meeting room technology, and mobile devices at multiple locations.
- Basic support for Microsoft 365 and Active Directory.
- User and device management via Microsoft Intune / Entra ID (e.g., password resets, access rights, device registration).
- Documentation of solutions and work steps in the knowledge database.
- Escalation of more complex inquiries to Second-Level Support, including comprehensive ticket handover.
- Participation in onboarding/offboarding of employees (user accounts, email, devices, training).
- Management of issued hardware including the creation and issuance of acceptance confirmations.
- Participation in IT projects with varying complexities.
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Our expectations of you
Education
- Completed education with a focus on IT (HTL, FH; university), Microsoft certification is an advantage.
Qualifications
- Very good knowledge of the Microsoft environment, O365 skills are an advantage.
- Basic knowledge of network technology.
- Independent and structured way of working.
- Organizational, team, and communication skills.
Experience
- Relevant professional experience in a similar IT field, e.g., IT support, system administration, helpdesk, or IT infrastructure.
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What we offer
- Full-time employment with flexible working hours.
- Monthly gross salary from EUR 3,010.0 (collective agreement of the electrical and electronics industry) - willingness to overpay and higher classification available, depending on education, qualification, and experience.
- Attractive and versatile position in an Austrian top company within a dynamically growing industry.
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Job Locations
This is your employer
European Trans Energy GmbH
With over 100 years of experience, European Trans Energy GmbH is a leading company in overhead line construction, specializing in the integration of energy infrastructure systems. The company offers innovative solutions tailored to its clients' needs.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Vehicle Manufacturing, Supplier
IT Service Desk Employee - 1st Level Support
- Salary
- from 3.010 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.180 € net/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
