Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 4.000 to 5.000€ Gross/Month
- Location
- Klagenfurt, Salzburg, Graz, Wels, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the main contact for clients, optimize ITIL processes, lead projects, and coordinate teams to ensure service quality and customer satisfaction.
Job Technologies
Your role in the team
- Central contact person for our clients regarding requirements and quality of operational and support processes.
- Ongoing communication with clients as well as optimization of ITIL service management processes.
- Conducting Service Improvement Meetings as well as analyzing and discussing KPIs and SLAs.
- Assumption of project management including planning, steering, and controlling projects as well as coordinating all involved stakeholders.
- Close collaboration with project, development, and support teams.
- Ongoing development and optimization of existing processes.
- Processing of public tenders as well as preparation of calculations.
- Development of technical concepts and independent implementation of projects (e.g., transition projects).
- Responsibility for managing customer outages.
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Our expectations of you
Education
- Completed IT education (HTL, FH, or university).
Qualifications
- In-depth knowledge of ITIL.
- Strong communication skills, initiative, and a sense of responsibility.
- Enjoyment in customer contact as well as in solving complex problems and recognizing potential for improvement.
- Independent and structured way of working, combined with team spirit and commitment.
- Very good knowledge of German and English.
Experience
- Several years of professional experience in IT Service Management are desirable.
- Experience in project management or relevant certification.
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What we offer
- Your salary: Depending on your qualifications and experience, your gross monthly salary ranges between EUR 4,000 and EUR 5,000.
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Benefits
More net
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
x-tention Informationstechnologie GmbH
Klagenfurt Am Wörthersee, Graz, Salzburg, St. Peter In Der Au, Wels, Wien
Our company provides expert consultation, software development, and operational management for information systems in the health care and social services industries—from large hospitals to smaller organizations.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)3.9
Workingconditions
4.0Culture
3.9Career Growth
4.2Engineering
3.5
Service & Project Manager in IT Service Management
- Salary
- 4.000 to 5.000€ Gross/Month
- Location
- Klagenfurt, Salzburg, Graz, Wels, Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
