Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 44.170 to 50.000€ Gross/Year
- Location
- Linz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as the main contact for phone-based IT support, conducting error analyses, documenting tickets, and resolving issues while also coordinating Onsite service tasks and participating in projects.
Job Technologies
Your role in the team
- Telephone support for our customers as a SPoC (=Single Point of Contact)
- Qualified fault analysis, ticket documentation, and troubleshooting
- Operational activities to ensure a fail-safe IT infrastructure
- Preparation, coordination, and organization of your onsite service deployments
- Participation in or independent implementation of projects
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Broad IT foundational knowledge, preferably in the area of Windows operating systems, hardware from leading manufacturers, and networking environment expertise.
- Diagnostic competence in the troubleshooting process
- Excellent German and good English skills.
- Excellent team skills
- Enjoyment in customer contact as well as personal responsibility
- Structured and analytical thinking and accuracy
- Quick comprehension and courage to think outside the box
- Well-groomed, open, and customer-oriented demeanor
- Driver's license B
Experience
- Practical experience in IT support (onsite/remote/telephone)
This text has been machine translated. Show original
What we offer
- €44,170 - €50,000 (employer salary)
This text has been machine translated. Show original
Job Locations
This is your employer
SOLUTIONBOX Informationstechnologie GmbH
We are your one-stop source for IT services in Salzburg. We can provide everything you need to keep your business running smoothly, from hardware and software support to website design and online marketing campaigns.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Techniker
- Salary
- 44.170 to 50.000€ Gross/YearNet salary converted from the gross salary in the job ad.32.112 to 35.627 € net/Year
- Location
- Linz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
