Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.396 € gross/month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you analyze and resolve complex technical inquiries in 2nd level support while assisting partners and colleagues with troubleshooting and implementing necessary changes.
Job Technologies
Your role in the team
- Technical 2nd Level Support for our partners, as well as for colleagues from the headquarters and branch offices.
- Analysis, diagnosis, and resolution of complex technical inquiries and error patterns.
- Introduction of necessary change measures within the framework of problem solving.
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Our expectations of you
Education
- Completed technical education (HTL / University of Applied Sciences) with a focus on Electronics or Industrial Engineering, preferably Mechatronics.
Qualifications
- Basic knowledge of Microsoft Windows, Linux operating systems, and networking technology.
- Ability to communicate complex technical contexts clearly and in a target audience-appropriate manner.
- A high degree of independence as well as strong initiative and creativity.
- Good German and English language skills, both written and spoken.
Experience
- Several years of professional experience in technical support and systematic analysis of technical issues.
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What we offer
- Varied tasks in an innovative and sustainable work environment.
- A comprehensive onboarding, digital and analog training and development opportunities.
- A pleasant, appreciative working atmosphere.
- Good public accessibility of the location (Meidling train station).
- Canteen, travel allowance, as well as many other benefits.
- The collective agreement gross monthly salary for this position is EUR 3,396.21 (38.5 hours per week) and is individually negotiated based on your experience and qualifications.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
EVVA Sicherheitstechnologie GmbH
Wien
EVVA is a leading manufacturer of mechanical and electronic access control systems. Founded in 1919 in Vienna, EVVA today employs around 750 people and is present worldwide.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1919
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Handcraft, Trade, Construction, Real Estate, Building Services
Employer reviews
by devworkplaces.com
Total
(1 Review)3.2
Workingconditions
3.8Career Growth
3.0Engineering
3.0Culture
3.0
Technical Product Support - 2nd Level
- Salary
- from 3.396 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.401 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
