Job
In this role, you will handle 2nd level support for employees, address IT inquiries regarding hardware and software, manage user and device settings, and assist with system changes for enhanced functionality.
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Job technologies
Your role in the team
- As a System Analyst (m/f/d), you are the first point of contact for our employees for all questions regarding hardware and applications, and you support them with your expertise in solving IT problems.
- Responsible for end-user support (2nd level) and system availability within predefined timeframes and in accordance with SLA targets.
- Assist with change control and any infrastructure changes that help improve functionality.
- User and device management (e.g., hardware, licenses, equipment), including documentation.
- Support business departments when issues arise and identify potential improvements.
- Attention to data and system security and privacy compliance.
- Alignment with compliance requirements (GDPR, GxP) and all IT policies.
- Collaborate with global IT teams and participate in global IT roll-outs.
- Collaborate with the site leader and management team.
- Daily participation in regional meetings.
Our expectations of you
Education
- Completed IT education (e.g. Diploma in Computer Science, university bachelor's degree) or equivalent.
Qualifications
- Very good knowledge of Windows operating systems and PC hardware.
- Advanced knowledge of IT infrastructure.
- Detailed and solution-oriented work style as well as flexibility.
- Ability to work under pressure, a strong sense of responsibility, and excellent interpersonal skills.
- Fluent German and good English skills.
Experience
- Work experience in end-user support or a comparable field.
- Experience with the Microsoft Office suite.
What we offer
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge technologies in a dynamic and innovative environment.
- Professional development and career growth opportunities.
- Collaborative and supportive work culture.
- We offer you a varied role in a dynamic and international environment, along with a corporate culture that embraces integrity, intensity, involvement and innovation.
- For the Linz location, compensation is based on the collective agreement of the Austrian chemical industry.
- For this position, we offer attractive remuneration commensurate with your qualifications and experience (statutory minimum according to the collective agreement of the Austrian chemical industry: €48,482.84 gross per year on a full-time basis).
- Thermo Fisher Scientific is committed to performance-based compensation above the collective agreement.
- Experience, competence, performance, and commitment of our employees are key factors in determining remuneration.
Benefits
Higher take-home pay
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Thermo Fisher Scientific Inc. is the world's leading scientific company with an annual turnover of around $40 billion. Our mission is to help our customers make the world healthier, cleaner and safer.
- Established Company
- Full Remote, Hybrid, Onsite
- Science, Research
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