Job
In this role, you will install and operate customized communication solutions in the Alcatel-Lucent environment and handle complex incidents at 3rd-level for a stable service provider setting.
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Your role in the team
- You are responsible for the installation, operation, and further development of customized UC and communication solutions in the Alcatel-Lucent Enterprise environment (OXE).
- You are responsible for configuration, incident management, and problem management for complex Alcatel infrastructures, including Alcatel-Lucent Enterprise components, New Voice alarm servers, and connected 3rd-party products.
- You analyze disruptions at 3rd-level, conduct root cause analyses, and ensure stable operation in SLA-critical service provider environments.
- With your technical expertise, you support the planning and execution of transition and transformation projects, migrations, as well as complex lifecycle changes in existing customer environments.
- You work routinely with Alcatel management and application tools, including Contact Center (CCA, CCS), Call Forwarding 4059EE, Integrated Automatic Call Distribution, DECT, and the 8770 Management Server.
- You promote knowledge transfer within the team, support colleagues professionally, and actively contribute to the further development of our technical services.
Our expectations of you
Qualifications
- Detailed expertise of Alcatel-Lucent Enterprise's UC portfolio
- Deep expertise in Alcatel tools and systems, particularly Contact Center (CCA, CCS), Vermittlung 4059EE, Integrated Automatic Call Distribution, DECT, 8770 Management Server.
- Solution- and service-oriented personality with a high customer focus
- German language skills at C1 level and English language skills at B2 level
- Driver's license B and flexibility for regular on-call duties
Experience
- Several years of solid experience with Unified Communications and Voice solutions in the Alcatel-Lucent Enterprise environment (OXE) and ACSE certification.
What we offer
- Work location: Vienna, Lower Austria, Burgenland, Styria, or Carinthia
Benefits
Food & drink
Health, fitness & fun
Topics you will work on
Job locations
About your employer
A1 is Austria's leading communications provider, with over 5.5 million mobile customers and nearly 2.3 million landline subscribers. Customers benefit from a comprehensive suite of offerings, including voice calls, internet access, digital cable TV, data and IT solutions, value-added services, wholesale services and mobile business and payment solutions
- 1995
- German, English
- Established Company
- Full Remote, Hybrid, Onsite
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 3.7
- Working conditions
- 3.9
- Career growth
- 3.8
- Engineering
- 3.3
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