Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.000 € Gross/Month
- Location
- Wels
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for the independent analysis and resolution of complex issues in mirrored data centers, supporting IT projects, documenting extensively, and optimizing IT processes.
Job Technologies
Your role in the team
- You come into play when things get really tricky.
- As a 3rd Level Support Engineer, you work on the stability of the central IT infrastructure, manage mirrored data centers, and ensure that issues are resolved sustainably – not with workarounds, but through thorough root cause analysis, clear documentation, and well-considered improvements.
- Here, ownership, technical quality, and a calm approach matter, even when things get complex.
- You work independently – but never alone.
- Independent 3rd-level support of the mirrored data centers.
- Analysis, troubleshooting, and traceable documentation of issues.
- Monitoring and analysis of the infrastructure using PRTG monitoring.
- Processing of 3rd-level tickets via a helpdesk system (escalation level).
- Participation in IT projects as well as active shaping and optimization of IT processes.
- Maintenance, creation, and further development of technical documentation.
- Close collaboration within the team as well as with external IT specialists.
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Our expectations of you
Education
- Completed IT education (HTL, technical school, or IT apprenticeship) with relevant professional experience in operating complex IT infrastructures.
Qualifications
- Excellent knowledge of Microsoft-based server environments (including clusters), Active Directory (AD Tiering, Domain Controller), as well as virtualization and application environments such as Hyper-V and Citrix.
- Experience in handling firewall systems (preferably Barracuda) and in the stable operation of IT systems according to common IT security and operational standards.
- Independent, precise, and proactive work approach as well as high reliability, flexibility, and commitment.
- Excellent written and spoken proficiency in German and English.
Experience
- Experience with Exchange, SQL, backup & recovery concepts, storage systems, as well as WLAN and network infrastructures (including 802.1x, switching).
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What we offer
- Free training at the BEKO Academy, individual courses and seminars.
- Comprehensive health services: company doctor and occupational psychologist, vaccination campaigns, spine screening, and much more.
- Social benefits such as private accident insurance or various works council support programs.
- Open communication and short decision-making paths at all levels.
- Exciting projects for renowned companies across various industries.
- Good accessibility of the BEKO offices and customer locations.
- Flexible working hours and location in your home office.
- Regular employee events (e.g., after-works, expert evenings, and more).
- Discounts in gastronomy and retail.
- No all-in contract: due to modern working time models, flexible time compensation can be utilized.
- Jobradl Bike Leasing - Company bike for environmentally friendly mobility.
- Assistance with the application for the engineering title.
- We offer a minimum gross salary of €4,000 based on full-time employment, subject to meeting all requirements.
- Depending on specific qualifications and experience, a willingness to overpay is given.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
BEKO Engineering & Informatik GmbH & Co KG
BEKO Engineering & Informatik GmbH is a leading solution provider focused on the digital transformation of the industry. The company supports businesses of all sizes and sectors in their digital transformation efforts.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
3rd Level IT Supporter
- Salary
- from 4.000 € Gross/Month
- Location
- Wels
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
